Website Crashed

  • Resolved kaelynnmidgley

    (@kaelynnmidgley)


    6 years, 10 months ago

    I am having trouble accessing the website’s front end or back end. I am given a “SGExceptionForbidden: Permission denied. Directory is not writable: /var/www/dsdapp/wp-content/uploads/backup-guard/” notification.

    Can someone please give me an easy, simple resolution on how I can get my site back up and working?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author JetBackup

    (@backupguard)

    6 years, 10 months ago

    Dear @kaelynnmidgley,

    Have you checked out the permissions of the mentioned directory: “/var/www/dsdapp/wp-content/uploads/backup-guard/”? Try to set it 755 and check if this resolves your issue or not.

    If the mentioned resolution didn’t solve your issue, please try to reinstall the plugin. I guess you don’t have an access to your dashboard, right? So try to connect over FTP client and delete “wp-content/plugins/backup” path. If you’re running Pro version, then you should remove a path pointing Pro version (e.g. for Sliver version you should remove “wp-content/plugins/backup-guard-silver”). Now the plugin should be disabled and you can login to your dashboard to reinstall it again.

    continuumac

    (@continuumac)

    6 years, 10 months ago

    Hello !

    I have encountered the same issue for my website but there are no “backup-guard file” and the “backup” file in the plugins folder is also missing.

    I can’t access to the dashboard or any of my website pages.

    Can you help me ?

    Thanks !

    Plugin Author JetBackup

    (@backupguard)

    6 years, 10 months ago

    If you’ve installed BackupGuard, then one of the following directories should present in your “/wp-content/plugins/” directory:

    backup
    backup-guard-silver
    backup-guard-gold
    backup-guard-platinum

    Otherwise the plugin wasn’t installed!

Viewing 3 replies - 1 through 3 (of 3 total)
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