Title: Website crash, getting new errors
Last modified: January 8, 2018

---

# Website crash, getting new errors

 *  [colline](https://wordpress.org/support/users/colline/)
 * (@colline)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/website-crash-getting-new-errors/)
 * I went log in today to get other help with plug in, and got an error saying that.
   class-wp-request_hooks was not found. So I looked into it and everything from
   the Request folder was deleted. I re-uploaded the files to that folder, and now
   it’s gotten worse and I’m getting this error:
 * Fatal error: Class ‘WP_Widget_Custom_HTML’ not found in /home4/autorepair/public_html/
   wp-includes/class-wp-widget-factory.php on line 100
 * If anyone could help me, I would be greatly happy! Thank you!
    -  This topic was modified 8 years, 4 months ago by [colline](https://wordpress.org/support/users/colline/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwebsite-crash-getting-new-errors%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/website-crash-getting-new-errors/#post-9842568)
 * **MANUALLY** updating. [Download WordPress](https://wordpress.org/download/) 
   again and unzip it. Access your server via [SFTP or FTP](https://codex.wordpress.org/FTP_Clients),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), and delete then replace your
   copies of everything on the server **except** the wp-config.php file and the /
   wp-content/ directory with fresh copies from the download. This will effectively
   replace all of your core files without damaging your content and settings. Please
   read the [Manual Update](http://codex.wordpress.org/Updating_WordPress#Manual_Update)
   directions first.
 *  Thread Starter [colline](https://wordpress.org/support/users/colline/)
 * (@colline)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/website-crash-getting-new-errors/#post-9858512)
 * I manually updated WordPress, and it made it slightly better, as in I could see
   the wordpress login screen, but only a tiny bit as the rest was covered in random
   words. I’m hosting though HostGator, and I’ve had 3 different answered, the last
   way being that the server is down.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Website crash, getting new errors’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [colline](https://wordpress.org/support/users/colline/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/website-crash-getting-new-errors/#post-9858512)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics