If you haven’t gotten any email about this website crash (or the main website admin should got one), this article is a great way to start out.
Debugging in WordPress
What you can also do is disable each plugin one by one via FTP. Go to WP-Content -> Plugins and add a “-” to each folder name. Please do this one by one so you can find the offending plugin and report it in that support forums.
Thank you for the quick reply! I did get an e-mail and when I go into safe mode it just says there has been a critical error on the website. Via inspector, it looks like it is throwing a 500 internal server error. I am not overly technical, but I think that would be a host issue?
Did the email said that some plugin or PHP error was present?
Also, a 500 error CAN be a hosting issue too. So, you may want to ask your hosting service too. But, it’s possible that something is causing a PHP conflict too and then the debugging in WordPress article I posted earlier can come in handy.
Looks like it might be a theme issue so I will dig into that article. A theme update just came through. I am now getting this:
Fatal error: Uncaught Error: Call to undefined function is_checkout() in /home4/wakg7q0agipa/public_html/wp-content/themes/oceanwp-child/functions.php:71 Stack trace: #0 /home4/wakg7q0agipa/public_html/wp-includes/class-wp-hook.php(307): define_default_payment_gateway('') #1 /home4/wakg7q0agipa/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(Array, Array) #2 /home4/wakg7q0agipa/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #3 /home4/wakg7q0agipa/public_html/wp-includes/template-loader.php(13): do_action('template_redire...') #4 /home4/wakg7q0agipa/public_html/wp-blog-header.php(19): require_once('/home4/wakg7q0a...') #5 /home4/wakg7q0agipa/public_html/index.php(17): require('/home4/wakg7q0a...') #6 {main} thrown in /home4/wakg7q0agipa/public_html/wp-content/themes/oceanwp-child/functions.php on line 71
Well, Ocean WP had some issues with their last update.
You might want to upload another theme, like a default TwentyTwenty theme via this method: https://www.wp-tweaks.com/manually-switch-a-wordpress-theme-via-ftp/
That way you can at least get back into your site and start debugging it further.
That was it! Thank you so much!
You are more then welcome @kreish29. Do reach out to the theme authors with that error message so they can fix it. Otherwise, enjoy the new theme.
