Support » Plugin: Cart REST API for WooCommerce - CoCart Lite » Website Cart issue after upgrade to leatest version

  • Resolved cgtv

    (@cgtv)


    Hello there,

    We use your plugin for our android mobile app and with the mobile app, everything goes well.

    Recently, after upgrade to Cocart’s last version ( 2.8.4 ) we faced some website issues , including add to cart issue(sometimes happen), cart clear accidentally,… in our website (not Application).

    But after disabling the Cocart plugin the problem solve.

    I mention our test website for future checks.

    I just submit a ticket for your advice.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Author Sébastien Dumont

    (@sebd86)

    Which version did you update CoCart from?

    Thread Starter cgtv

    (@cgtv)

    It was a beginner version of the plugin (1.0.7).

    Plugin Author Sébastien Dumont

    (@sebd86)

    I suggest reading this article and checkout the new documentation.

    A lot has changed since that version.

    Thread Starter cgtv

    (@cgtv)

    We just use cocart for our android app and we do not use it for website.
    the website use default woocommerce cart (php) version.

    But it seems updating to Cocart to new version cause some conflict with woocommerce default cart.

    Plugin Author Sébastien Dumont

    (@sebd86)

    CoCart now uses it’s own session handler. Try syncing previous carts over. There is a tool under WooCommerce -> System Status -> Tools and the press on “Sync Carts” near the bottom of the page.

    Thread Starter cgtv

    (@cgtv)

    I just trying synce Carts also Clear all cart sessions.

    The problem still persists.

    I can send a screen record from the problem to check or send you the admin detail for the future consideration

    Plugin Author Sébastien Dumont

    (@sebd86)

    You may send a screen recording but please do not share any credentials here in the forum. Thank you.

    Thread Starter cgtv

    (@cgtv)

    Hello again,

    Please check the screen capture about the problem I described before, hope it’s helpful:

    I also tried to remove all sessions, carts from System Status -> Tools and sync carts, But no luck.

    best regards

    Plugin Author Sébastien Dumont

    (@sebd86)

    I just tried adding 5 products on your store to the cart and the cart showed 5 products in cart. It’s possible that because the way you were adding so many items at once that it did not save the cart session in time before adding the next one.

    I say this because I saw the pages still loading in the background when you go to add another. If the request does not finish in time then the shutdown hook will not trigger in time before the next.

    I have not been able to replicate the problem on your site or locally in development.

    Thread Starter cgtv

    (@cgtv)

    Thanks for your reply,

    After adding a product to the cart, You can see Woocommerce Add to cart success message, which means every six items added to the cart successfully but after visiting the cart I just see four products.

    Unfortunately, we also did not notice this problem for a long time because it happens sometimes for customers. But after customers complained a lot about it and drop the orders, after inspecting all of the plugins we figure out the problem caused by cocart.

    Plugin Author Sébastien Dumont

    (@sebd86)

    But you said you only recently updated CoCart to version 2.8.4 and the new session handler was introduced in version 2.1.2 but you upgraded from version 1.0.7 so it cant have been CoCart causing the issue for a long time.

    Thread Starter cgtv

    (@cgtv)

    Hello again,

    I just disable all plugins except Woocommerce and Cocart and also, install the default WordPress theme on our test website, and then try again, unfortunately, all the problems still exists.

    Its might because of Woocommerce’s new update or something, you can check your own.

    We also find some other problem like:

    – can’t remove a product from the cart (happened sometimes)
    – All items removed from cart when adding a new item to cart (happened sometimes).

    I try to use the previous version of Cocart (before the session handler) but unfortunately, it seems the previous versions of Cocart doesn’t compatible with a new version of Woocommerce. So we decided to temporarily disable the Cart service from our mobile app to find a solution.

    Hope this report can help and also, hope you can help us to solve the problem.

    Best regards

    Plugin Author Sébastien Dumont

    (@sebd86)

    I have been testing with the latest WooCommerce updates and have not found any issues. I have also not been able to replicate your issues that you have been experiencing.

    I looked at your test site and saw no product with “Add to Cart” button so I was unable to test the cart page. If the products cant be added via the website then it will also not be possible to add products via CoCart.

    If you could copy and paste your full WooCommerce System Status report, perhaps there could be something there that will help me identify any compatibility issues but at this time I have no definitive proof that CoCart is the problem.

    regards,

    Seb.

    Thread Starter cgtv

    (@cgtv)

    Thanks for your reply,

    I just change the website language, Also hide out-of-stock items. So you can test easily.

    I also, record another video to explain the problems. hope it’s useful and you find out the problem.

    And again, If I disable Cocart, All the problem solved.

    • This reply was modified 1 month, 1 week ago by cgtv.
    • This reply was modified 1 month, 1 week ago by cgtv.
    Thread Starter cgtv

    (@cgtv)

    Also, here is my full WooCommerce System Status report:

    ### WordPress Environment ###
    
    WordPress address (URL): https://enbeta.arvandkala.org
    Site address (URL): https://enbeta.arvandkala.org
    WC Version: 5.0.0
    REST API Version: ✔ 5.0.0
    WC Blocks Version: ✔ 4.0.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.9.0
    Log Directory Writable: ✔
    WP Version: 5.6.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: nginx/1.14.0
    PHP Version: 7.2.24-0ubuntu0.18.04.7
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.33-0ubuntu0.18.04.1
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ❌ wp_remote_post() failed. Contact your hosting provider. 403
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wp_
    Total Database Size: 3424.68MB
    Database Data Size: 2186.42MB
    Database Index Size: 1238.26MB
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    ### Post Type Counts ###
    
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    postman_sent_mail: 250
    prl_engine: 3
    product: 8951
    product_variation: 40
    revision: 6698
    schema: 2
    shop_coupon: 4558
    shop_order: 61274
    shop_order_refund: 1291
    slides: 5
    soliloquy: 1
    wc_xml_feeds: 2
    wpcf7_contact_form: 1
    wpmm_theme: 3
    wr_megamenu_profile: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (3) ###
    
    CoCart Lite: by Sébastien Dumont – 2.8.4
    CoCart - Get Cart Enhanced: by Sébastien Dumont – 2.0.4
    WooCommerce: by Automattic – 5.0.0
    
    ### Inactive Plugins (68) ###
    
    Address Generator: by Hamed Mayahian – 1.0 or
    Advanced Ads: by Thomas Maier
    Advanced Ads GmbH – 1.23.0
    
    Advanced Custom Fields: by Elliot Condon – 5.9.3
    Ajax Search Pro: by Ernest Marcinko – 4.14.6
    Akismet Anti-Spam: by Automattic – 4.1.8
    AutomateWoo: by WooCommerce – 4.9.6
    Better REST API Featured Images: by Braad Martin – 1.2.1
    Bulk Pricing Converter for WooCommerce: by WPWhale – 1.7
    Captcha: by simplywordpress – 4.4.5
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Custom Order Status for WooCommerce: by Tyche Softwares – 1.4.10
    Custom Related Products for WooCommerce: by Scott Nelle – 1.3
    Easy FAQs: by Gold Plugins – 3.2.1
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.6.1
    Example Contact Form Plugin: by Agbonghama Collins – 1.0
    Export Order Items for WooCommerce: by Potent Plugins – 1.0.8
    Extra Rest For Brands: by PGA co. – 1.0.0
    Inventory History: by Yashar Hosseinpour – 0.1.2
    JSON API: by Dan Phiffer – 1.1.1
    JSON API Auth: by Ali Qureshi – 2.5.0
    JSON API User: by Ali Qureshi – 3.6.0
    LetsPush - Web Push Notifications: by Tahir Jamil – 3.0.1
    Meks Time Ago: by Meks – 1.1.5
    MetaSlider: by MetaSlider – 3.19.1
    Perfect Brands for WooCommerce: by QuadLayers – 1.8.5
    Postman SMTP: by Jason Hendriks – 1.7.2
    Product Feed PRO for WooCommerce: by AdTribes.io – 9.3.5
    Relevanssi: by Mikko Saari – 4.10.2
    Saragna | WooCommerce Product Combo with Discount Boost Sale Plugin: by Saragna – 1.0
    UberMenu 3 - The Ultimate WordPress Mega Menu: by 20script – 3.5
    User Login History: by Er Faiyaz Alam – 2.0.0
    Widget CSS Classes: by Jory Hogeveen – 1.5.4.1
    WooCommerce AJAX Cart: by Moises Heberle – 1.3.19
    WooCommerce Infinite Scroll and Ajax Pagination: by SB Themes – 1.1
    WooCommerce Max Quantity: by Isabel Castillo – 1.5.2
    WooCommerce Print Invoice & Delivery Note: by Triggvy Gunderson – 4.1.5
    WooCommerce Product Recommendations: by SomewhereWarm – 1.4.7 (update to version 1.4.10 is available)
    WooCommerce Stock Manager: by StoreApps – 2.5.4
    Woocommerce XML Feeds: by Spyros Vlachopoulos – 1.0.4
    woocumerce expire date: by SAEED – 1.0.0
    WordPress Filemanager: by Morteza – 1.0.0
    wp-days-ago: by Vegard Skjefstad – 3.2.3
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.6
    
    WP-REST-API V2 Menus: by Claudio La Barbera – 0.8
    WP Activity Log: by WP White Security – 4.2.0
    WP Activity Log for WooCommerce: by WP White Security – 1.2
    WP All Export: by Soflyy – 1.2.7
    WP Image Zoom: by SilkyPress – 1.45
    WP REST API: by WP REST API Team – 2.0-beta15
    WP REST API Menus: by Fulvio Notarstefano – 1.3.2
    WP REST Filter: by SK8Tech – 1.4.3
    WP SMS: by VeronaLabs – 5.4.2
    YITH WooCommerce Bulk Product Editing: by YITH – 1.2.23
    Yoast SEO: by Team Yoast – 15.5
    Yoast SEO: WooCommerce: by پرشین اسکریپت – 7.9.1
    Yuspify Recommendation Engine: by Gravity Inc – 1.3.15
    آپلود عکس کامنت: by  –
    درگاه پرداخت paypaad ووکامرس: by Mohammad Ali Hossein Poor – 3.1
    درگاه پرداخت بانک ملت افزونه ووکامرس: by ووکامرس فارسی – 4.2.0
    درگاه پرداخت سامان کیش افزونه ووکامرس: by ووکامرس فارسی – 6.0
    روش حمل و نقل پست پیشتاز، سفارشی، پیک موتوری و سایر شرکتهای ارسال مرسوله برای ووکامرس: by پارس میزبان – 3.5
    فاکتور ووکامرس: by ووکامرس فارسی – 4.2
    لیست علاقهمندیها: by PGA co – 1.0.0
    مرجوع محصولات ووکامرس: by PGA company – 1.0.0.0
    ووکامرس فارسی: by ووکامرس فارسی – 4.0.5
    پیامک حرفه ای ووکامرس: by ووکامرس فارسی – 4.3.0
    کوپن تخفیف خرید اول: by PGA co. – 1.1.0
    یادآوری پرداخت به مشتری: by  –
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    wp-hide-loader.php: by  –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: IRT (تومان)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #11883 - /
    Cart: #5324 - /%d8%b3%d8%a8%d8%af-%d8%ae%d8%b1%db%8c%d8%af/
    Checkout: #5330 - /%d9%be%d8%b1%d8%af%d8%a7%d8%ae%d8%aa/
    My account: #14 - /my-account-2/
    Terms and conditions: #146 - /%d8%b4%d8%b1%d8%a7%db%8c%d8%b7-%d9%88-%d9%82%d9%88%d8%a7%d9%86%db%8c%d9%86-%d8%a7%d8%b3%d8%aa%d9%81%d8%a7%d8%af%d9%87/
    
    ### Theme ###
    
    Name: Twenty Nineteen
    Version: 1.4 (update to version 1.9 is available)
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### CoCart ###
    
    Version: 2.8.4
    Database Version: 2.8.4
    Install Date: January 9
    2021
    
    Carts in Session: 7
    Carts Expiring Soon: 0 out of 7 in session.
    Carts Expired: 0 out of 7 in session.
    
    ### Action Scheduler ###
    
    Complete: 5,595
    Oldest: 2021-01-28 13:52:28 +0000
    Newest: 2021-02-28 13:34:23 +0000
    
    Failed: 2
    Oldest: –
    Newest: –
    
    Pending: 6
    Oldest: 2021-02-28 13:49:23 +0000
    Newest: 2021-07-07 20:18:11 +0000
    • This reply was modified 1 month, 1 week ago by cgtv.
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