Same issue for me, critical issue on website for the same reason.
Tried to add the missing gambitph folder back on /awesome-support/vendor/ but that crashed awesome support.
Same here,
but this error seems to be related with some Addons, in this case I have a require_once from FAQ addon to a recently deleted file of core plugin.
Warning: require_once(/web/wp-content/plugins/awesome-support/vendor/gambitph/titan-framework/titan-framework.php): failed to open stream: No such file or directory in /web/wp-content/plugins/awesome-support-faq/includes/functions-titan-framework.php on line 25
Fatal error: require_once(): Failed opening required ‘/web/wp-content/plugins/awesome-support/vendor/gambitph/titan-framework/titan-framework.php’ (include_path=’.:/usr/share/php’) in /web/wp-content/plugins/awesome-support-faq/includes/functions-titan-framework.php on line 25
Solved by changing file wp-content/plugins/awesome-support-faq/includes/functions-titan-framework.php on line 25 by
require_once( WPAS_PATH . ‘vendor/tednh/titan-framework/titan-framework.php’ );
The function would start as
function asfaq_init_titan() {
if ( ! class_exists( 'TitanFramework' ) ) {
require_once( WPAS_PATH . 'vendor/tednh/titan-framework/titan-framework.php' );
}
....///
Hi all,
Sorry for the inconvenience caused. Our team is working to fix it asap. Thank you for your cooperation.
Regards
Hi,
We are working on a new release. For this version 6.0.11 and also the next version, please make sure you have the lastest versions of your add-ons on your sites and then update the plugin. For add-ons assistance, please submit a ticket here:
– https://getawesomesupport.com/submit-ticket
Best Regards.
Are there any updates on this? We have a very urgent issue with this as well. Can you please release the fixed version 6.0.12 ASAP?
So many people are having problems with this.
Just to followup with this, I can confirm that @etruel solution works for us too with the suggested path edit being done manually to this file:
wp-content/plugins/awesome-support-documentation-V-4-6-1/includes/functions-titan-framework.php
Hi,
Thank you for the patience with us. We have released awesome support core plugin version 6.0.12, please update to the latest version and then check. If the issue persists, please let me know.
Regards
Hi Jawad, version 6.0.12 still crashes my complete wordpress site, had to go back to 6.0.10 to make it work again. However, not all of my AS plugins are completely up to date because our agency license has expired.
Addendum: After updating all AS plugins to the latest version AS 6.0.12 could be installed successfully and did not crash WP any more. This solved my issue.
