Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
How have you been resolving those issues regularly and what are they? It sounds like the fix that has been applied isn’t sustainable if the issue keeps reoccuring.
Yes. I have IT restore both the website and admin site from last backup.
From there I may discover there is a theme update or some other plug in update.
But again, I just updated everything on friday. Everything still worked on saturday.
now it’s all down.
this time i have the following:
—————————————————–
The page you are looking for is temporarily unavailable.
Please try again later.
285a2fd2d98b9c6fad7bc3aa9e0db976 1dd4dda69353a08f5e4f8c1e182cb262 9fa6263d5718e54ddd37505f3658211d
Other times the site may eventually load but only the homepage. Sometimes I have a completely different screen with links to different countries (stating something regarding to the website registration/domain)
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Have your IT company given you any more information about the issue and their fix? I imagine you don’t really want to bother them again, but then again if they haven’t given you the explanation of their work and steps to prevent it, they aren’t doing their job.
No. Just a restore of the latest backup. Also installed a plug in for executing automated backups on a weekly basis.
So, your thoughts are this is a server issue vs. WordPress/plug in issue?
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
What is your IT team for? If they are a development team involved in the creation of your site then I recommend liaising with them about this issue.
If they’re just a hosting company then it sounds like they weren’t actually fixing the issue and were just restoring from an old backup.
Not sure if the restore is complete as I haven’t heard back from IT, but I was able to get into Admin.
This is the exact same issue (including the version) as we had last week. How is this possible?
Your Website Content needs to be changed to be compatible with Zephyr 6.4
Also, Site Health check indicated critical issue — REST API.
Can you confirm if this is plug in compatibility issue or server issue?
It could be either. Do you get the REST API issue with all plugins disabled?
Also, if your site is crapping out crashing once a week, it’s probably not a wordpress problem.
This is not a WP error message:
The page you are looking for is temporarily unavailable.
Please try again later.
285a2fd2d98b9c6fad7bc3aa9e0db976 1dd4dda69353a08f5e4f8c1e182cb262 9fa6263d5718e54ddd37505f3658211d
What’s in the logs when that happens? (You’ll probably have to ask the IT team about this.)
Well I finally got through everything and was able restore the site. I really appreciate your help, because if it’s a server issue, I’d like to propose alternative hosting options to the one we’re using.
With that, have you seen a lot of issues with the Zephyr theme? Each time this happens, when I finally do get into Admin, I have the following notification:
Your Website Content needs to be changed to be compatible with Zephyr 6.4
>> Your Website Content needs to be changed to be compatible with Zephyr 6.4 <<
You’re using a commercial theme/plugin, so please use their official support channel. We feel they are best equipped to support their products.
https://themeforest.net/item/zephyr-material-design-theme/9865647/support
Commercial products are not supported in these forums.
