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website and admin page cannot load (3 posts)

  1. kavelone
    Member
    Posted 2 years ago #

    hello,

    i have a main website using wordpress which runs fine (www.virginie-et-benoit.fr) but i also have a subdomain website (www.aurele.virginie-et-benoit.fr) that stopped loading a few hours ago.

    Everything was running fine, i was just tweaking the jetpack plugin. The last thing i did was to accept the "photon" option in the jetpack menu. then when i tried later on to go back to the admin site, it did not load (it's "still" loading) and the website itself suffers the same fate.

    i tried to take out the plugin using filezilla to no avail.

    is there anything to be done?

    thank you

    benoit

  2. blackpenpress
    Member
    Posted 2 years ago #

    take out the whole plugin directory and try again, then take out any custom themes.

  3. kavelone
    Member
    Posted 2 years ago #

    thanks!

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