Title: webp missing Last modified: August 22, 2016 --- # webp missing * Resolved [momoti](https://wordpress.org/support/users/momoti/) * (@momoti) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/) * I have tried to fix it for several hours but unsucessful wepb is still missing. * here is the debug log, thanks for help * > sevencui > EWWW IO version: 210 WP version: 4.0.1 ewww_image_optimizer_admin_init() > ewww_image_optimizer_init() ewww_image_optimizer_cloud_init() ewww_image_optimizer_exec_init() > ewww_image_optimizer_install_tools() Checking/Installing tools in /home/sevencui/ > www/wp-content/ewww/ wp-content/ewww permissions: 0705 ewww_image_optimizer_install_paths() > CPU architecture: x86_64 generated paths: /home/sevencui/www/wp-content/plugins/ > ewww-image-optimizer/jpegtran-linux64 /home/sevencui/www/wp-content/plugins/ > ewww-image-optimizer/optipng-linux /home/sevencui/www/wp-content/plugins/ewww- > image-optimizer/gifsicle-linux /home/sevencui/www/wp-content/plugins/ewww-image- > optimizer/pngquant-linux /home/sevencui/www/wp-content/plugins/ewww-image-optimizer/ > cwebp-linux864 /home/sevencui/www/wp-content/ewww/jpegtran /home/sevencui/www/ > wp-content/ewww/optipng /home/sevencui/www/wp-content/ewww/gifsicle /home/sevencui/ > www/wp-content/ewww/pngquant /home/sevencui/www/wp-content/ewww/cwebp 64-bit > linux detected while installing tools ewww_image_optimizer_md5check() /home/ > sevencui/www/wp-content/ewww/jpegtran-alt: 8e4a09bb04ba001f5f16651ae8594f7f > ewww_image_optimizer_md5check() /home/sevencui/www/wp-content/ewww/cwebp-alt: > eb3a5b6eae54140269ed6dcf6f792d37 Linux/UNIX style OS, checking permissions > jpegtran permissions: 0755 gifsicle permissions: 0755 optipng permissions: > 0755 pngquant permissions: 0755 webp permissions: 0755 auto-optimization already > scheduled: 1417209242 ewww_image_optimizer_settings_script() images to check > for savings: 8702 ewww_image_optimizer_notice_utils() ewww_image_optimizer_exec_check() > disable_functions = suhosin_blacklist = ewww_image_optimizer_safemode_check() > safe_mode = ewww_image_optimizer_path_check() found /home/sevencui/www/wp-content/ > ewww/jpegtran, testing… ewww_image_optimizer_md5check() /home/sevencui/www/ > wp-content/ewww/jpegtran: 47c39feae0712f2996c61e5ae639b706 ewww_image_optimizer_mimetype() > testing mimetype: /home/sevencui/www/wp-content/ewww/jpegtran finfo_file: application/ > x-executable ewww_image_optimizer_tool_found() testing case: j at /home/sevencui/ > www/wp-content/ewww/jpegtran /home/sevencui/www/wp-content/ewww/jpegtran: sh:/ > home/sevencui/www/wp-content/ewww/jpegtran: No such file or directory tool > not found found /home/sevencui/www/wp-content/ewww/jpegtran-alt, testing… ewww_image_optimizer_mimetype() > testing mimetype: /home/sevencui/www/wp-content/ewww/jpegtran-alt finfo_file: > application/x-executable ewww_image_optimizer_tool_found() testing case: j > at /home/sevencui/www/wp-content/ewww/jpegtran-alt /home/sevencui/www/wp-content/ > ewww/jpegtran-alt: Independent JPEG Group’s JPEGTRAN, version 9a 19-Jan-2014 > optimizer found found /home/sevencui/www/wp-content/ewww/optipng, testing… > ewww_image_optimizer_md5check() /home/sevencui/www/wp-content/ewww/optipng: > 31698da4f5ca00b35e910c77acae65bb ewww_image_optimizer_mimetype() testing mimetype:/ > home/sevencui/www/wp-content/ewww/optipng finfo_file: application/x-executable > ewww_image_optimizer_tool_found() testing case: o at /home/sevencui/www/wp- > content/ewww/optipng /home/sevencui/www/wp-content/ewww/optipng: OptiPNG version > 0.7.5 optimizer found found /home/sevencui/www/wp-content/ewww/gifsicle, testing… > ewww_image_optimizer_md5check() /home/sevencui/www/wp-content/ewww/gifsicle: > 58f42368e86a4910d101d37fee748409 ewww_image_optimizer_mimetype() testing mimetype:/ > home/sevencui/www/wp-content/ewww/gifsicle finfo_file: application/x-executable > ewww_image_optimizer_tool_found() testing case: g at /home/sevencui/www/wp- > content/ewww/gifsicle /home/sevencui/www/wp-content/ewww/gifsicle: LCDF Gifsicle > 1.84 optimizer found ewww_image_optimizer_tool_found() testing case: p at pngout > pngout: sh: pngout: command not found tool not found ewww_image_optimizer_tool_found() > testing case: p at /usr/bin/pngout /usr/bin/pngout: sh: /usr/bin/pngout: No > such file or directory tool not found ewww_image_optimizer_tool_found() testing > case: p at /usr/local/bin/pngout /usr/local/bin/pngout: sh: /usr/local/bin/ > pngout: No such file or directory tool not found ewww_image_optimizer_tool_found() > testing case: p at /usr/gnu/bin/pngout /usr/gnu/bin/pngout: sh: /usr/gnu/bin/ > pngout: No such file or directory tool not found ewww_image_optimizer_tool_found() > testing case: p at /usr/syno/bin/pngout /usr/syno/bin/pngout: sh: /usr/syno/ > bin/pngout: No such file or directory tool not found ewww_image_optimizer_tool_found() > testing case: p at pngout-static pngout-static: sh: pngout-static: command > not found tool not found ewww_image_optimizer_tool_found() testing case: p > at /usr/bin/pngout-static /usr/bin/pngout-static: sh: /usr/bin/pngout-static: > No such file or directory tool not found ewww_image_optimizer_tool_found() > testing case: p at /usr/local/bin/pngout-static /usr/local/bin/pngout-static: > sh: /usr/local/bin/pngout-static: No such file or directory tool not found > ewww_image_optimizer_tool_found() testing case: p at /usr/gnu/bin/pngout-static/ > usr/gnu/bin/pngout-static: sh: /usr/gnu/bin/pngout-static: No such file or > directory tool not found ewww_image_optimizer_tool_found() testing case: p > at /usr/syno/bin/pngout-static /usr/syno/bin/pngout-static: sh: /usr/syno/bin/ > pngout-static: No such file or directory tool not found found /home/sevencui/ > www/wp-content/ewww/pngquant, testing… ewww_image_optimizer_md5check() /home/ > sevencui/www/wp-content/ewww/pngquant: 46bb066d676bf94cbfd78bdc0227e74e ewww_image_optimizer_mimetype() > testing mimetype: /home/sevencui/www/wp-content/ewww/pngquant finfo_file: application/ > x-executable ewww_image_optimizer_tool_found() testing case: q at /home/sevencui/ > www/wp-content/ewww/pngquant /home/sevencui/www/wp-content/ewww/pngquant: 2.3.0( > July 2014) optimizer found found /home/sevencui/www/wp-content/ewww/cwebp, > testing… ewww_image_optimizer_md5check() /home/sevencui/www/wp-content/ewww/ > cwebp: 9b6f13ce6ee5a028cbd2765e2d53a1d7 ewww_image_optimizer_mimetype() testing > mimetype: /home/sevencui/www/wp-content/ewww/cwebp finfo_file: application/ > x-executable ewww_image_optimizer_tool_found() testing case: w at /home/sevencui/ > www/wp-content/ewww/cwebp /home/sevencui/www/wp-content/ewww/cwebp: sh: /home/ > sevencui/www/wp-content/ewww/cwebp: No such file or directory tool not found > found /home/sevencui/www/wp-content/ewww/cwebp-alt, testing… ewww_image_optimizer_mimetype() > testing mimetype: /home/sevencui/www/wp-content/ewww/cwebp-alt finfo_file: > application/x-executable ewww_image_optimizer_tool_found() testing case: w > at /home/sevencui/www/wp-content/ewww/cwebp-alt /home/sevencui/www/wp-content/ > ewww/cwebp-alt: sh: /home/sevencui/www/wp-content/ewww/cwebp-alt: No such file > or directory tool not found ewww_image_optimizer_tool_found() testing case: > w at cwebp cwebp: sh: cwebp: command not found tool not found ewww_image_optimizer_tool_found() > testing case: w at /usr/bin/cwebp /usr/bin/cwebp: sh: /usr/bin/cwebp: No such > file or directory tool not found ewww_image_optimizer_tool_found() testing > case: w at /usr/local/bin/cwebp /usr/local/bin/cwebp: sh: /usr/local/bin/cwebp: > No such file or directory tool not found ewww_image_optimizer_tool_found() > testing case: w at /usr/gnu/bin/cwebp /usr/gnu/bin/cwebp: sh: /usr/gnu/bin/ > cwebp: No such file or directory tool not found ewww_image_optimizer_tool_found() > testing case: w at /usr/syno/bin/cwebp /usr/syno/bin/cwebp: sh: /usr/syno/bin/ > cwebp: No such file or directory tool not found using: /home/sevencui/www/wp- > content/ewww/jpegtran-alt using: /home/sevencui/www/wp-content/ewww/optipng > using: /home/sevencui/www/wp-content/ewww/gifsicle using: /home/sevencui/www/ > wp-content/ewww/pngquant ewww_image_optimizer_options() ewww_image_optimizer_install_paths() > CPU architecture: x86_64 generated paths: /home/sevencui/www/wp-content/plugins/ > ewww-image-optimizer/jpegtran-linux64 /home/sevencui/www/wp-content/plugins/ > ewww-image-optimizer/optipng-linux /home/sevencui/www/wp-content/plugins/ewww- > image-optimizer/gifsicle-linux /home/sevencui/www/wp-content/plugins/ewww-image- > optimizer/pngquant-linux /home/sevencui/www/wp-content/plugins/ewww-image-optimizer/ > cwebp-linux864 /home/sevencui/www/wp-content/ewww/jpegtran /home/sevencui/www/ > wp-content/ewww/optipng /home/sevencui/www/wp-content/ewww/gifsicle /home/sevencui/ > www/wp-content/ewww/pngquant /home/sevencui/www/wp-content/ewww/cwebp ewww_image_optimizer_tool_found() > testing case: j at /home/sevencui/www/wp-content/ewww/jpegtran-alt /home/sevencui/ > www/wp-content/ewww/jpegtran-alt: Independent JPEG Group’s JPEGTRAN, version > 9a 19-Jan-2014 optimizer found ewww_image_optimizer_tool_found() testing case: > o at /home/sevencui/www/wp-content/ewww/optipng /home/sevencui/www/wp-content/ > ewww/optipng: OptiPNG version 0.7.5 optimizer found ewww_image_optimizer_tool_found() > testing case: g at /home/sevencui/www/wp-content/ewww/gifsicle /home/sevencui/ > www/wp-content/ewww/gifsicle: LCDF Gifsicle 1.84 optimizer found ewww_image_optimizer_tool_found() > testing case: w at : sh: -version: command not found tool not found ewww_image_optimizer_safemode_check() > safe_mode = ewww_image_optimizer_exec_check() disable_functions = suhosin_blacklist > = ewww_image_optimizer_gd_support() GD found, supports: GD Version: bundled( > 2.1.0 compatible) FreeType Support: 1 FreeType Linkage: with freetype T1Lib > Support: 1 GIF Read Support: 1 GIF Create Support: 1 JPEG Support: 1 PNG Support: > 1 WBMP Support: 1 XPM Support: 1 XBM Support: 1 JIS-mapped Japanese Font Support: > ewww_image_optimizer_tool_found() testing case: i at convert convert: Version: > ImageMagick 6.6.0-4 2014-11-22 Q16 [http://www.imagemagick.org](http://www.imagemagick.org) > imagemagick found ewww_image_optimizer_tool_found() testing case: n at nice > nice: 15 nice found ewww_image_optimizer_jpg_background() ewww_image_optimizer_jpg_background() > ewww_image_optimizer_jpg_quality() * [https://wordpress.org/plugins/ewww-image-optimizer/](https://wordpress.org/plugins/ewww-image-optimizer/) Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/webp-missing/page/2/?output_format=md) [→](https://wordpress.org/support/topic/webp-missing/page/2/?output_format=md) * Plugin Author [nosilver4u](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527850) * First thing to do is check that there is actually a cwebp file in the wp-content/ ewwww/ folder. * If there is, that just means the binaries are not compatible with your system. Which is strange, but not entirely impossible. * The next steps depend on what kind of access you have on your server. Do you have shell access? Do you have full root access, or just user-level access to your server? * Thread Starter [momoti](https://wordpress.org/support/users/momoti/) * (@momoti) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527854) * The cwebp file is in the wp-content/ewwww/ folder. and i have full root access, i tried to update the library but it doesn’t work but I don’t really know if i have the good one .. Thanks for your help * Plugin Author [nosilver4u](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527856) * Ok, what it could be is just a missing libjpeg library, what OS are you running on the server? * Thread Starter [momoti](https://wordpress.org/support/users/momoti/) * (@momoti) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527857) * linux 64bit * Plugin Author [nosilver4u](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527858) * sorry, should have asked which distribution, there are several hundred different flavors of 64-bit linux. * Thread Starter [momoti](https://wordpress.org/support/users/momoti/) * (@momoti) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527861) * i dont really know it’s OVH * Plugin Author [nosilver4u](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527862) * what kind of server is it? Dedicated, cloud, vps? Please provide as much detail as you can, and I’ll do some digging around to try and find out what they run. * Thread Starter [momoti](https://wordpress.org/support/users/momoti/) * (@momoti) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527863) * it’s a shared server i have a simple subscription and dont have much information in my client interface… But if u need more just ask me and i will try to find it ! * Plugin Author [nosilver4u](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527864) * Can you do a ‘uname -a’ from the command line and post that here? * Thread Starter [momoti](https://wordpress.org/support/users/momoti/) * (@momoti) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527867) * i think i dont have access putty auto shutdown when try to log in … * Thread Starter [momoti](https://wordpress.org/support/users/momoti/) * (@momoti) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527868) * i’m gonna switch to a pro subscription to have access * Plugin Author [nosilver4u](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527869) * Most hosts require you to contact them before granting ssh access. I don’t see any shared hosting options on ovh.com, are you sure it isn’t a VPS? You may have to use their panel to use ssh (would be strange, but possible). * Thread Starter [momoti](https://wordpress.org/support/users/momoti/) * (@momoti) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527870) * ok now i can access ! here is the result : Linux ssh1.mp.ha.ovh.net 3.10.23- grsec-hosting-build7-web #134 SMP Wed Aug 27 12:51:49 CEST 2014 x86_64 GNU/Linux * Plugin Author [nosilver4u](https://wordpress.org/support/users/nosilver4u/) * (@nosilver4u) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527871) * Hmm, so they probably build their own kernels, but that doesn’t tell us much about the operating system. * Try this command: * `ldconfig -p | grep libjpeg` * Thread Starter [momoti](https://wordpress.org/support/users/momoti/) * (@momoti) * [11 years, 5 months ago](https://wordpress.org/support/topic/webp-missing/#post-5527872) * grrr doesn’t work -ovh_ssh: ldconfig : commande introuvable Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/webp-missing/page/2/?output_format=md) [→](https://wordpress.org/support/topic/webp-missing/page/2/?output_format=md) The topic ‘webp missing’ is closed to new replies. * ![](https://ps.w.org/ewww-image-optimizer/assets/icon-256x256.png?rev=1582276) * [EWWW Image Optimizer](https://wordpress.org/plugins/ewww-image-optimizer/) * [Frequently Asked Questions](https://wordpress.org/plugins/ewww-image-optimizer/#faq) * [Support Threads](https://wordpress.org/support/plugin/ewww-image-optimizer/) * [Active Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/ewww-image-optimizer/reviews/) * 23 replies * 3 participants * Last reply from: [nosilver4u](https://wordpress.org/support/users/nosilver4u/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/webp-missing/page/2/#post-5528034) * Status: resolved