• Resolved WP Turned UP

    (@wpturnedup)


    Hello. I turned this on for a client, and Imagify started going through 181 files. It stalled at 161/181. Do we need to keep the browser tab open at all times, or at least check back in with that tab ever so often, in for it to complete?

    Anyway, I chose to re-run, which is now going through ALL the images again, rather than the last 20.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Update…

    During the re-run process, I checked in on the tab every minute or so, and it appeared to complete the 181/181 images. Or did it?

    I’m still seeing the following message…

    “It seems that you have 181 media without webp versions. You can generate them here if backup copies are available.”

    I deactivated the plugin, reactivated it, and it’s still showing the same message.

    Looking at the media library itself, it’s showing that no images have been optimized for Webp.

    • This reply was modified 6 months, 4 weeks ago by WP Turned UP.
    Plugin Author WP Media

    (@wp_media)

    Hey @wpturnedup

    Thanks for your patience!

    First of all, when it’s stuck at some number (161/181 in your case), you can leave the browser and visit it again later. It will not start from zero point, but will continue where it stopped.

    It looks like there was a problem in generating WebP version of your images. There could be multiple reasons for this. I guess you have a backup of original images?

    It would be great to send us a support request via https://imagify.io/contact and send us WP Admin access so we could investigate this further.

    Let me know if that is ok for you.

    Best Regards

    Plugin Author WP Media

    (@wp_media)

    Hey @wpturnedup

    For the reference, we will mark this thread as resolved, but don’t hesitate to get back to us if you need any further assistance, we are happy to help.

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WebP’ is closed to new replies.