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[Resolved] webm format not playing for me please help

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author JW Player


    Hi, that isn’t the shortcode for our plugin.

    Ours would be:

    [jwplayer file=”https://s3.amazonaws.com/jl1/MagPillHD.webm” controlbar=”bottom” autostart=”true” width=”800″ height=”596″]

    Try that.

    Thank you for the response, sorry I must have been confused. Two questions for you:

    My code looks like this now:
    [jwplayer file=”https://s3.amazonaws.com/jl1/MagPillHD.flv” html5_file=”https://s3.amazonaws.com/jl1/MagPillHD.webm” controlbar=”bottom” autostart=”true” width=”800″ height=”596″]

    and I am testing it on this page: http://www.magneticpill.com/test333

    1) what versions of the video do I need if I want it to play on all browsers and mobile devices? WIth the current code it is not playing in IE, or on mobile devices. I have the video in .mp4 format as well, but no combination seems to work.

    2) When I only use the WebM version it creates a massive black border around the video, any idea what causes that?

    Thank you for your time

    Plugin Author JW Player


    1) MP4, encoded in H.264 is a better format, since more browsers support it.

    2) Maybe it has to do with your encoding. Try to add stretching=”exactfit” to your shortcode.

    I would personally just recommend using a .mp4 file, there will be no need to a FLV or any sort of alternate file in this case, then.

    okay thank you. for some reason it is not playing for me in Internet explorer, but everything works fine.

    got it to work in IE, but will not work on a mobile device. any suggestions there?

    Thank you so much for you help

    Plugin Author JW Player


    Hmm, can I see where this is running? What mobile device are you using?

    iPhone on iOS 6.0, also tried on iPad with same result.

    Plugin Author JW Player


    Can I see a link to where this is running?


    That is the page that I am testing it on.

    Plugin Author JW Player


    What is the shortcode for this post?

    [jwplayer file=”https://s3.amazonaws.com/jl1/MagPillHD.mp4″ controlbar=”false” autostart=”true” width=”800″ height=”596″]

    Plugin Author JW Player


    There is an issue with the MIME-TYPE of the MP4 file.

    It is – Content-Type application/octet-stream

    But it needs to be video/mp4

    Ah, Perfect! Thank you so much Mr. LongTail Video.

    Plugin Author JW Player



    Topic resolved

Viewing 15 replies - 1 through 15 (of 16 total)
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