Webinar Disappears from Feed on Day of Webinar

  • Resolved paulluxford

    (@paulluxford)


    5 years ago

    Hi there

    Awesome plugin.

    I am having an issue where an upcoming webinar is scheduled to go live on a particular day and time – eg midday and the webinar disappears from the feed on my website. I still want people to be able to register leading upto the webinar on the same day / time of the scheduled webinar. Is there a setting or shortcode filter that I am meant to use or do I need to upgrade to Pro for this feature?

    Thanks very much.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    5 years ago

    Hi @paulluxford, webinars should still show even if it’s on the day of the webinar. Perhaps double check that your WordPress time zone is inline with your GoToWebinar timezone. Thanks,

    Thread Starter paulluxford

    (@paulluxford)

    5 years ago

    Whoa, thanks for the fast reply.

    I have checked the site and GotoWebinar times and they match the correct time – Brisbane timezone.

    I also tried displaying it using the shortcode [gotowebinar-reg key=”1994954294973476877”] with the key being the numbers on the end of the webinar url and I get the “The webinar either no longer exists or an error has occured.” message.

    I also cleared cache.

    Any other ideas?

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    5 years ago

    Hi @paulluxford,

    I am sorry, I am not sure what might be causing this. Due to the forum rules I am unable to provide support on your specific site by getting access to it, however if you purchase the pro version we can ensure this issue is resolved for you. Thanks,

    Thread Starter paulluxford

    (@paulluxford)

    5 years ago

    Thanks very much. I’ll explore the standard troubleshooting things, like disabling plugins / themes and see if there is a conflict.

    If all else fails, I will surely purchase Pro and get you in to help. It is a great plugin and something that the site needs, so I don’t have any issues with supporting you.

    One last question, do you think that the server could also effect it – if the server has a different timezone setting different to the WordPress and GotoWebinar time settings? Just a thought.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    5 years ago

    On your last point, it’s possible, but I suspect unlikely. What I need to do is troubleshoot all the code against your GoToWebinar account. No other user is reporting this so I suspect it’s something to do with your environment or some time issue.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    5 years ago

    I am going to mark this as resolved. I you need any further assistance please let me know 🙂

Viewing 6 replies - 1 through 6 (of 6 total)
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