Hello @grahamsg,
Based on my test site, the order.created webhook was delivered in less than 30 seconds.
Have you considered checking the delivery URL? For testing webhooks, I use https://webhook.site/, but you can use any other service to verify the problem from your WooCommerce installation.
If you still need assistance, please provide a copy of your site’s System Status so we can look further into this. You can find it under WooCommerce > Status. Select “Get system report” and then “Copy for support”. Please paste the report in your response.
Cheers!
Hi Saif
Thanks for your reply.
I used a code snippet to temporarily force the webhook to fire immediately, but this is not a permanent fix and I would like to resolve why the webhook was previously taking so long to fire (if at all).
I have tried to copy and paste the System Status report here, but this message UI is refusing to allow me to paste the status report. I am able to paste it into a word document, text document etc, but not in this thread?
Can you please advise how to send you the status report given that I cannot paste it into this thread?
Thanks for your help
### WordPress Environment ###
WordPress address (URL): https://www.lip-sunglasses.com
Site address (URL): https://www.lip-sunglasses.com
WC Version: 7.6.1
REST API Version: ✔ 7.6.1
WC Blocks Version: ✔ 9.8.5
Action Scheduler Version: ✔ 3.5.4
Log Directory Writable: ✔
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.61.1
OpenSSL/1.1.1k
SUHOSIN Installed: –
MySQL Version: 8.0.33
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 7.6.1
WC Database Prefix: wp_
Total Database Size: 655.40MB
Database Data Size: 526.05MB
Database Index Size: 129.35MB
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vp_lists: 1
vxc_zoho: 4
was: 5
wc_order_status: 17
wc_zapier_feed: 1
wcps: 1
wcs_ruleset: 5
woo_discount: 15
woo_discount_cart: 1
woolentor-template: 11
wpcode: 4
wpforms: 13
wpm-testimonial: 5
wpsl_stores: 114
xlwcty_thankyou: 21
zerobs_quo_template: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ❌Error messages should not be shown to visitors.
### Active Plugins (73) ###
TablePress: by Tobias Bäthge – 2.1.2
Add Admin CSS: by Scott Reilly – 2.0.1
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.4.2
Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5.4
Advanced Gift Cards for WooCommerce: by Rymera Web Co – 1.3.3
AffiliateWP: by AffiliateWP – 2.13.3
AffiliateWP - Affiliate Area Tabs: by Sandhills Development
LLC – 1.4
AffiliateWP - Order Details For Affiliates: by Sandhills Development
LLC – 1.3
Activity Log: by Activity Log Team – 2.8.5
Prime Slider: by BdThemes – 3.6.5
Broken Link Checker: by WPMU DEV – 2.0.0
Classic Editor: by WordPress Contributors – 1.6.3
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets Pro: by Code Snippets Pro – 3.3.0
Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 2.4.1
Disable Comments: by WPDeveloper – 2.4.3
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
GTM4WP: by Thomas Geiger – 1.16.2
Dynamic Visibility for Elementor: by Dynamic.ooo – 5.0.4
Login/Signup Popup: by XootiX – 2.3
Easy WP SMTP: by Easy WP SMTP – 2.1.0
Ele Custom Skin: by Dudaster.com – 3.1.7
Elementor Pro: by Elementor.com – 3.12.2
Elementor: by Elementor.com – 3.12.2
Flexible Shipping PRO: by Octolize – 2.16.0
Flexible Shipping: by Octolize – 4.21.1
Geolocation IP Detection: by Yellow Tree (Benjamin Pick) – 5.2.2
Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1
WPCode Lite: by WPCode – 2.0.11
JetTricks: by Crocoblock – 1.4.4
PHP Code Widget: by Otto – 2.4
Popup Builder activator: by Sygnoos – 1.0.0
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Popup Builder Geo Targeting: by Sygnoos – 3.6
Popup Builder Iframe: by Sygnoos – 2.2
Redirection: by John Godley – 5.3.10
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.6.20
Story Portfolio Items: by Pexeto – 1.0
Story Recent Posts Widget: by Pexeto – 1.0
Strong Testimonials: by WPChill – 2.51.9
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.5
Temporary Login Without Password: by StoreApps – 1.8.1.1
WooCommerce Thank You Page - NextMove: by XLPlugins – 1.17.1
Crypto Payment Gateway for WooCommerce: by TripleA Team – 2.0.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.23.3.26
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User Switching: by John Blackbourn & contributors – 1.7.0
Visual Portfolio, Posts & Image Gallery: by Visual Portfolio Team – 3.0.0
Product Subtitle For WooCommerce: by Varun Sridharan – 4.6.2
WooCommerce Country Restrictions - Advanced Pro: by WP Super Admins – 1.14.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.4.0
Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.5.0
WooCommerce Stripe Gateway: by WooCommerce – 7.4.0
WP Menu Cart: by WP Overnight – 2.14.0
CURCY - WooCommerce Multi Currency Premium: by VillaTheme – 2.2.3
Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 2.1.0
WooCommerce Order Status Manager: by SkyVerge – 1.14.0
WooCommerce PayPal Payments: by WooCommerce – 2.0.4
WooCommerce Shipment Tracking: by WooCommerce – 2.3.1
WooCommerce Shipping Tracking: by Lagudi Domenico – 27.2
Extra Product Options & Add-Ons for WooCommerce: by ThemeComplete – 6.3.1
WooCommerce: by Automattic – 7.6.1
ShopLentor Pro – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.1.8
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.6.1
Yoast SEO: by Team Yoast – 20.6
WP Crontrol: by John Blackbourn & crontributors – 1.15.2
WP-PageNavi: by Lester 'GaMerZ' Chan – 2.94.0
WP STAGING PRO: by WP-STAGING – 4.1.6
WP Store Locator: by Tijmen Smit – 2.2.237
Refer a Friend for WooCommerce PREMIUM: by WPGens – 2.3.17
Zoho Campaigns: by Zoho Campaigns – 2.0.6
Zoho SalesIQ: by Zoho SalesIQ Team – 2.0.1
### Inactive Plugins (3) ###
reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.38
WP Rocket: by WP Media – 3.12.4
WP STAGING: by WP-STAGING – 2.9.8
### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Must Use Plugins (1) ###
WP STAGING Optimizer: by René Hermenau – 1.5.1
### Settings ###
API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)
pw gift card (pw-gift-card)
wgm_gift_card (wgm_gift_card)
advanced_gift_card (advanced_gift_card)
Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT
### WC Pages ###
Shop base: #1255 - /shop/
Cart: #1256 - /cart/
Checkout: #1257 - /checkout/
My account: #28658 - /account/
Terms and conditions: #1143 - /terms-conditions/
### Theme ###
Name: Story Child
Version: (update to version 0 is available)
Author URL: http://pexetothemes.com
Child Theme: ✔
Parent Theme Name: Story
Parent Theme Version: 1.9.13
Parent Theme Author URL: http://pexetothemes.com/
WooCommerce Support: ✔
### Templates ###
Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: /home/lipsungl/public_html/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/cart-elementor.php version 7.0.1 is out of date. The core version is 7.4.0
/home/lipsungl/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php version 4.1.0 is out of date. The core version is 7.0.1
/home/lipsungl/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php version 4.1.0 is out of date. The core version is 7.0.1
Outdated Templates: ❌
Learn how to update
### WooCommerce PayPal Payments ###
Onboarded: ✔
Shop country code: GB
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ✔
Tracking enabled: ✔
### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings
Daily Cron: ✔ Next scheduled: 2023-05-08 06:37:57 +01:00
Options: ✔
Notes: 55
Onboarding: completed
### Action Scheduler ###
Complete: 2,914
Oldest: 2023-04-05 15:02:54 +0100
Newest: 2023-05-07 08:06:49 +0100
Failed: 148
Oldest: 2020-06-24 22:00:07 +0100
Newest: 2023-01-26 09:18:12 +0000
Pending: 22
Oldest: 2023-05-07 15:53:51 +0100
Newest: 2023-05-29 04:54:28 +0100
### Status report information ###
Generated at: 2023-05-08 05:35:47 +01:00
Hi @grahamsg
Thanks for sharing the requested information above.
For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if the webhook is fired immediately?
If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Let us know how it goes!
Thanks for your reply.
This was tested on the very first day the issue was noticed.
On a staging site, the theme was changed to standard WordPress theme, and all plugins were deactivated except for woocommerce. The web hook still failed to fire.
At the same time as this testing was done, we utilised web hook.site and I confirm that no response was received there either to an order being created.
So it does not appear to be either theme or plugin related.
Please find attache error logs –
2023-04-14T08:13:32+00:00 CRITICAL Uncaught Error: Class 'Yoast\WP\SEO\Presentations\Indexable_Post_Type_Presentation' not found in /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/generated/container.php:4752
Stack trace:
#0 /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/vendor_prefixed/symfony/dependency-injection/Container.php(271): Yoast\WP\SEO\Generated\Cached_Container->getIndexablePostTypePresentationService()
#1 /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/memoizers/presentation-memoizer.php(50): YoastSEO_Vendor\Symfony\Component\DependencyInjection\Container->get('Yoast\\WP\\SEO\\Pr...', 2)
#2 /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/memoizers/meta-tags-context-memoizer.php(152): Yoast\WP\SEO\Memoizers\Presentation_Memoizer->get(Object(Yoast\WP\SEO\Models\Indexable), Object(Yoast\WP\SEO\Context\Meta_Tags_Context), 'Post_Type')
#3 /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/memoizers/meta-tags-context-memoizer.php(113): Yoast\WP\SEO\Memoizers\Meta in /home/lipsungl/public_html/wp-content/plugins/wordpress-seo/src/generated/container.php on line 4752
2023-04-14T10:25:05+00:00 CRITICAL Uncaught RuntimeException: Error saving action: MySQL server has gone away in /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php:118
Stack trace:
#0 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php(62): ActionScheduler_DBStore->save_action_to_db(Object(ActionScheduler_Action), NULL, false)
#1 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(244): ActionScheduler_DBStore->save_action(Object(ActionScheduler_Action))
#2 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(151): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/functions.php(122): ActionScheduler_ActionFactory->recurrin in /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php on line 118
2023-04-14T10:25:05+00:00 CRITICAL Uncaught RuntimeException: Error saving action: MySQL server has gone away in /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php:118
Stack trace:
#0 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php(62): ActionScheduler_DBStore->save_action_to_db(Object(ActionScheduler_Action), NULL, false)
#1 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(244): ActionScheduler_DBStore->save_action(Object(ActionScheduler_Action))
#2 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/ActionScheduler_ActionFactory.php(151): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))
#3 /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/functions.php(122): ActionScheduler_ActionFactory->recurrin in /home/lipsungl/public_html/wp-content/plugins/imagify/inc/Dependencies/ActionScheduler/classes/data-stores/ActionScheduler_DBStore.php on line 118
-
This reply was modified 1 year, 4 months ago by
grahamsg.
Hello,
Thanks for sending the error log, they are pointing to Imagify and the action scheduler, can you navigate to WooCommerce > status > scheduled actions > pending to see if there is something wrong with the cron jobs.
You can install the WP-crontrol that is already installed on your site to monitor the cron jobs: How to View and Control the Cron Jobs, it might help you find the cause of the issue.
I hope this helps.
