Support » Plugin: Stripe For WooCommerce » Webhook Stripe error

  • Resolved visnova

    (@visnova)


    I really love this plugin, however the reason I eventually stopped using it last time was because of this issue. Here is the emails I receive from Stripe. Any help would be appreciated.

    Stripe email:

    Hi there,

    We’re contacting you because we’ve had some trouble sending requests to a webhook endpoint associated with your PacifierBling account in live mode. Webhooks are used to notify your server about events that happen in your Stripe account, such as a payout completing or an invoice being created. The failing webhook endpoint is https://pacifierbling.com/?wc-api=wc_stripe.

    You or someone on your team has added that endpoint in your Stripe webhook settings, which you can view and edit here: https://dashboard.stripe.com/account/webhooks.

    Please note that in most cases a failing webhook does not impact your payments or payouts. However, if you use subscriptions we rely on your webhook endpoint to notify you of new invoices. These invoices may be delayed for up to three days if your webhook is unable to successfully receive them. If you use Checkout, you may be handling the checkout.session.completed event as part of your purchase fulfillment process as described here: https://stripe.com/docs/payments/checkout/fulfillment#webhooks. If you do, failure to handle these events may interfere with purchase fulfillment.

    We’ve attempted to notify the endpoint 435 times since October 27, 2020 at 07:09PM. If this endpoint is important to your application, please try and fix the issue. If you do not need the webhook endpoint you can delete it from your Stripe webhook settings. We will stop sending notifications to your webhook by November 5, 2020 around 07:09PM.

    Here is the summary of errors we have received when sending you webhooks:
    * 435 requests had other errors while sending the webhook.

    You need to return anything between a HTTP 200 to 299 for the webhook to be considered successfully delivered.
    For more details on the errors, you can find your events page here: https://dashboard.stripe.com/events.

    You can also always review the history of webhooks and failed request logs right from your dashboard: https://dashboard.stripe.com/events.

    For more in depth information about how to use webhooks, we recommend taking a look at our documentation: https://stripe.com/docs/webhooks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author mr.clayton

    (@mrclayton)

    Hi @visnova,

    That’s a shame you stopped using the plugin for that reason because that failing webhook is from the WooCommerce Stripe Gateway plugin, not mine. My plugin uses the following webhook url:

    https://pacifierbling.com/wp-json/wc-stripe/v1/webhook

    The reason your other webhook was failing is because you probably disabled the WooCommerce Stripe Gateway plugin, but didn’t delete its webhook entry in the Stripe dashboard.

    Kind Regards,

    Thread Starter visnova

    (@visnova)

    Thanks for the awesome support, I was able to fix it after your help..cheers

    Plugin Author mr.clayton

    (@mrclayton)

    Hi @visnova,

    Thanks for confirming. I always appreciate a good review if you have a moment.

    https://wordpress.org/support/plugin/woo-stripe-payment/reviews/

    Kind Regards,

    Hi…I was experiencing the same thing. After searching online I ran across this feed I checked again to make sure the webhooks matched and lo and behold it didn’t! I’m not sure how that happened considering I was cutting and pasting ALOT! But I’m glad I saw this! Thanks for explaining the detail about the way the webhook reads.

    I really appreciate it!

    • This reply was modified 6 months, 3 weeks ago by cam5atl.
Viewing 4 replies - 1 through 4 (of 4 total)
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