WebHook for SEPA from STRIPE not working

  • Resolved maikbrauer

    (@maikbrauer)


    2 years, 4 months ago

    Hi all,

    I face some difficulties with the SEPA functionality in my WooCommerce Webpage.
    Usually when a customers buys someething in the WooCommerce Shop with the payment method
    SEPA it will take STRIPE to get the successfull charge in around 5 days approx.

    After that STRIPE gets the successfull event back from the Bank which leads into a Webhook we have configured before in the API section of the STRIPE Dashboard.

    But it seems that the Webhook does not reach WooCommerce successfully. What might be wrong here? What are the events to be configured on STRIPE side? What else can be set on WooCommerce to verbose the output to see more transactional data and what happened?

    Thanks a lot !

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    2 years, 4 months ago

    Hey There!

    I face some difficulties with the SEPA functionality in my WooCommerce Webpage.

    But it seems that the Webhook does not reach WooCommerce successfully. What might be wrong here?

    Can you tell us a bit more about this? Are you seeing failed webhook events on your server or in Stripe, or is there something else telling you the webhooks are failing?

    That info will help us figure out your next steps for getting this sorted.

    Thread Starter maikbrauer

    (@maikbrauer)

    2 years, 3 months ago

    Can you tell us a bit more about this? Are you seeing failed webhook events on your server or in Stripe, or is there something else telling you the webhooks are failing?

    I am talking about the Asynchronous WebHooks from STRIPE after approx 5 working days, when the Bank reported back the sucessfull execution of SEPA. Then Stripe needs to inform the WooCommerce System via API-Endpoint (https://mydomain.com/?wc-api=wc_stripe). And exactly this call seems not to work properly.

    I can’t really see any WebHook failing on Stripe. It seems that also the logs are over the 15 days, which are not part of the logs anymore on stripe (Told them already to get that improved at least to 30 days retention)

    Also on WooCommerce, is there any option to get mire insight/data/logs for that kind of events. I could not really find any reasonable log for this.

    Also interesting to know, which are the neccessary events to be configured on Stripe for the Webhook to report the right results for SEPA Operations.

    If anything else is needed, please let me know.
    Thanks.

    Plugin Support con

    (@conschneider)

    Engineer

    2 years, 3 months ago

    Hi again,

    WooCommerce should save logs of all events triggering a webhook. Webhook logs are found at: WooCommerce > Status > Logs.

    https://woocommerce.com/document/webhooks/#section-5

    To my knowledge SEPA uses the standard source webhooks: https://stripe.com/docs/api/events/types#event_types-charge.succeeded & https://stripe.com/docs/api/events/types#event_types-charge.failed

    Was there anything logged that we can check?

    Kind regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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