Web-To-Case

  • Resolved aquilaslim

    (@aquilaslim)


    6 years, 6 months ago

    We have web-to-lead forms working fine. However, our web-to-case form does not seem to be generating any records in the Cases object in Salesforce. I have enabled web-to-case, and the origin as, “Web”. However, that still has not fixed the issue. Please advise on how to fix the issue.

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  • Plugin Author brilliantplugins

    (@brilliantplugins)

    6 years, 6 months ago

    I wish I could help, but there are no immediate answers here.

    I’d suggest enabling “debug” mode (see the FAQ) to see if Salesforce can provide any insight as to why case submissions may be being rejected.

    If that doesn’t work, posting your form URL would help.

    Thread Starter aquilaslim

    (@aquilaslim)

    6 years, 6 months ago

    Thank you for the quick reply!

    I will double check in the meantime with Salesforce to see if I can debug the error. For your reference, here is the URL for the web-to-case form:

    https://pingpongpayments.com/contact/technical-support/

    • This reply was modified 6 years, 6 months ago by aquilaslim.
Viewing 2 replies - 1 through 2 (of 2 total)

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