Support » Plugin: Web Stories » Web story ”Video failed to play”

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Hi there,

    Thanks for reaching out!

    There seems to be an issue with the exact format of these videos so that Safari is unable to play them. How did you create them exactly? Did you use any program on your computer or an online service to cut/compress/download the videos?

    As for image quality, we are tracking an issue with potentially blurry pictures on certain devices / screen sizes in this ticket and are working on addressing it.

    Thread Starter julialoja1

    (@julialoja1)

    hi Pascal!

    I made it using the Jumprope app on mobile as was suggested by another blogger. And hers are working on my end.

    On MAC safari browser video is playing, all good there. I am unfortunately unable to test other phones at the moment.

    Her stories https://vintagekitchennotes.com/web-stories/lemon-sour-cream-pound-cake/

    Thread Starter julialoja1

    (@julialoja1)

    I forgot to mention, I compress the videos as well over here: https://www.ps2pdf.com/compress-mp4

    My settings here:

    Output Quality And File Size – BY PRESET QUALITY

    Output Dimension – HEIGHT 720

    What am I doing wrong here?

    Plugin Author Pascal Birchler

    (@swissspidy)

    I can reproduce the issue also with the newest Safari version on a Mac, so it’s not limited to iOS. But it’s certainly more prominent on iOS.

    After a second look, it appears that the issue is not with the video itself, but the server it’s located on. When I upload your videos in a story of mine, they play just fine in Safari.

    As per Apple’s documentation, HTTP servers hosting media files for iOS must support byte-range requests, which iOS uses to perform random access in media playback. (Byte-range support is also known as content-range or partial-range support.) Most, but not all, HTTP 1.1 servers already support byte-range requests.

    Support can be tested using some command line tools mentioned in above documentation, which is how I was able to verify that your server is the culprit.

    Now, it appears that your site or at least your videos are served by Ezoic. I recommend contacting them about this issue, mentioning this thread here.

    If Ezoic doesn’t ring a bell to you, reach out to your webmaster or hosting provider about this.

    I forgot to mention, I compress the videos as well over here:

    Did you know that you can now do this directly in the editor? No need to use a separate website anymore!

    Just drag & drop a video from your computer into the editor and will automatically be compressed according to Web Stories best practices.

    You can also do that for existing videos through the pre-publish checklist.

    Thread Starter julialoja1

    (@julialoja1)

    Thank you Pascal, already contacting Ezoic about this issue. Thank you for your quick answer!

    Regarding the second thing – I didn’t know about this! Thank you! However, I am advised not to upload large files at all to WP. If I upload through Media in WP (as I have done so far), then in this case plugin won’t double compress it right? Only when drag & drop is used directly to the editor? Where can I find more info about this new feature?

    Thank you once again Pascal!

    Plugin Author Pascal Birchler

    (@swissspidy)

    Yes, at the moment this only happens when you drag & drop directly into the editor. It can easily compress a 50MB video to 5MB or less, which is really nice. And it all happens directly in the browser before the video is even uploaded to WordPress, so you don’t have to worry about having large files in WP at all.
    We haven’t announced that feature too broadly yet, but there’s a dialog informing you about it when you drop a video for the first time. Apart from that, it should just work*

    *Note that it only works when using Chrome, Firefox, or Edge. Safari doesn’t support this yet.

    Plugin Support Bethany Chobanian Lang

    (@shetheliving)

    @julialoja1 As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!

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