Support » Plugin: Web Stories » Web stories not loading in the post

  • Resolved ndhedhi

    (@ndhedhi)


    Hi,
    I just installed the Web story plugin. I was able to quickly create my first story. But when I try to embed that story in a post, using the stories block, the story doesn’t load. When the post page loads for a second I can see the story but then it goes blank. You can check it on the provided link.

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @ndhedhi Thank you for reporting this topic. Could you please provide your Site Health info or your Web Stories URL and we can look into it further? If you prefer to share your Site Health information privately you can do so here. Thanks.

    Plugin Support Luckyna San

    (@luckynasan)

    @ndhedhi This issue has been reported upstream and is currently being investigated. You can monitor this GitHub issue for any updates as there is a rollback in place. Thank you again for the report.

    Hi Luckyna,

    Thank you for the quick response. I found out that if I open the post in Incognito mode the story loads perfectly. So I think it may be a Chrome extension which is messing things up.

    Would love to get your team’s input on this.

    Thanks

    Plugin Support Luckyna San

    (@luckynasan)

    @ndhedhi The change was still rolling out through data centers all around so a hard refresh in the browser, an incognito window, or clear cache was needed in order to see the fix.

    Plugin Support Luckyna San

    (@luckynasan)

    @ndhedhi This topic will be marked as resolved. Thanks again for opening your topic!

Viewing 5 replies - 1 through 5 (of 5 total)
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