Title: web site down
Last modified: August 1, 2024

---

# web site down

 *  [trevor](https://wordpress.org/support/users/trevortr70/)
 * (@trevortr70)
 * [2 years ago](https://wordpress.org/support/topic/web-site-down-5/)
 * Hi
 * My site went down yesterday see below, I cannot get access to it. I sent Woo 
   commerce an email yesterday but got no reply. I need to get into the site to 
   fix a plug in, could someone help please.
 * WordPress version 6.5.5
   Active theme: Envo eCommerce (version 1.2.1)Current plugin:
   WooCommerce PayPal Payments (version 2.8.2)PHP version 7.4.33
 * My site has gone off again with one of your plugins. logonforlogs.com
 * Could you advise what I need to do, I already tried the link wordpress send but
   it did not work.
 * Thai is the message I am getting below.
 * **Fatal error**: Uncaught Error: Call to undefined function WooCommerce\PayPalCommerce\
   Blocks\wc_terms_and_conditions_page_id() in /home/logonforlogs/public_html/wp-
   content/plugins/woocommerce-paypal-payments/modules/ppcp-blocks/extensions.php:
   47 Stack trace: #0 /home/logonforlogs/public_html/wp-content/plugins/woocommerce-
   paypal-payments/lib/packages/Dhii/Container/CompositeCachingServiceProvider.php(
   132): WooCommerce\PayPalCommerce\Blocks\BlocksModule->WooCommerce\PayPalCommerce\
   Blocks\{closure}(Object(WooCommerce\PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer),
   Array) #1 /home/logonforlogs/public_html/wp-content/plugins/woocommerce-paypal-
   payments/lib/packages/Dhii/Container/CompositeCachingServiceProvider.php(131):
   WooCommerce\PayPalCommerce\Vendor\Dhii\Container\CompositeCachingServiceProvider-
   >WooCommerce\PayPalCommerce\Vendor\Dhii\Container\{closure}(Object(WooCommerce\
   PayPalCommerce\Vendor\Dhii\Container\DelegatingContainer), Array) #2 /home/logonforlogs/
   public_html/wp-content/plugins/woocommerce-paypal-paym in **/home/logonforlogs/
   public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-blocks/
   extensions.php** on line **47**
    -  This topic was modified 2 years ago by [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fweb-site-down-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [lisa](https://wordpress.org/support/users/contentiskey/)
 * (@contentiskey)
 * [2 years ago](https://wordpress.org/support/topic/web-site-down-5/#post-17927721)
 * if an error is related to a plugin (maybe: woocommerce-paypal-payments), you 
   can deactivate the plugin temporarily without access to the WordPress Admin Dashboard.
 * try this: rename the folder woocommerce-paypal-payments to something like “woocommerce-
   paypal-payments-old” – renaming the plugin’s folder will deactivate the plugin
   and may help you start further troubleshooting.
 * in the file manager of your webhosting plan (or use tool like FileZilla to access
   via s/ftp) —- Look in directory WP-Content > then directory Plugins. if you are
   not sure how to find the Plugins directory in your webhosting account, please
   contact your webhosting account support team for guidance.
 * create a backup of your site database and files before making any changes
    -  This reply was modified 2 years ago by [lisa](https://wordpress.org/support/users/contentiskey/).

Viewing 1 replies (of 1 total)

The topic ‘web site down’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [lisa](https://wordpress.org/support/users/contentiskey/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/web-site-down-5/#post-17927721)
 * Status: not resolved

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