I have registered with a provider that provided wordpress as a web development tool.
I have been running my web site for just over a year. http://www.serotonus.com.au
Recently, my complete website was deleted!. It would seem that my user name and password has been stolen and the DB user has been changed.
On contacting Crazy domians, this was there response.
Can you advise what step I can take to recover my website please?
Thank you in advance
Thank you for your email.
We have checked the databases and the configuration file on your web hosting space.
Firstly, the wp-config.php file is there.
Secondly, the database connection information on the file says to use the db serotonu_wpdb1 with user serotonu_wrdp1.
But the particular user is not assigned to be the db user of the db serotonu_wpdb1.
We were not sure what was really happened but as far as we see right now, it is wordpress configurations problem.
Since we are not providing direct support on third party scripts, please kindly contact wordpress support for further information.
Moreover, if there would be any security issue on your hosting space, most likely it would be causing by the wordpress itself as it is a known issue for these content management systems.
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