We were unable to process your order, please try again.
-
Updated to latest version and noticed that there are no order.
I get this error message in checkout page.We were unable to process your order, please try again.
Also I get blank pages in some parts, like analytics of woocommerce.
Or there are not information about shipping countries when i select Shipping zone.
I cant even rollback as the plugin of the rollback also shows blank page. When you will fix issues with this new update?
-
Hello mrlukas,
Thank you for contacting WooCommerce support.
I understand that you’re running into these problems
– Error messages during checkout
– Blank page within the WooCommerce Analytics section
– Missing shipping country information for your shipping zones.To help you resolve these issues and better understand what might be causing them, we’ll need to dig a little deeper.
Could you please send me a copy of your site’s System Status Report?
This can help us identify any potential conflicts or issues that might be contributing to the problems you’re experiencing.Follow these steps to obtain your report:
– Go to WooCommerce > Status in your WordPress dashboard.
– Click on ‘Get system report’.
– Then click on ‘Copy for support’ to copy the report.
Once you have the report, please paste it into a new Gist at https://gist.github.com and provide us with the link in your reply.Additionally, please share a copy of the fatal error log. This log can often provide specific clues about what’s going wrong.
Here’s how you can access it:
– Navigate to WooCommerce > System Status > Logs in your dashboard.
– Find the most recent error log that corresponds to your issues
– Copy the contents of the log and paste them into a new Gistr.Once you’ve provided the System Status Report and the fatal error log, I will be able to proceed with assisting you further.
Looking forward to your response. 🙂
Hi, I see this message in console log on shipping page, analitycs and other pages. Is there a way to share support log via email?
Uncaught Error: You tried to opt-in to unstable APIs without confirming you know the consequences. This feature is only for JavaScript modules shipped with WordPress core. Please do not use it in plugins and themes as the unstable APIs will removed without a warning. If you ignore this error and depend on unstable features, your product will inevitably break on the next WordPress release.
at s (private-apis.min.js?ver=11cb2ebaa70a9f1f0ab5:2:1860)
at data.min.js?ver=dc5f255634f3da29c8d5:2:11256
at data.min.js?ver=dc5f255634f3da29c8d5:9:4116
at data.min.js?ver=dc5f255634f3da29c8d5:9:4152
s @ private-apis.min.js?ver=11cb2ebaa70a9f1f0ab5:2
(anonymous) @ data.min.js?ver=dc5f255634f3da29c8d5:2
(anonymous) @ data.min.js?ver=dc5f255634f3da29c8d5:9
(anonymous) @ data.min.js?ver=dc5f255634f3da29c8d5:9
admin.php?page=wc-status:4255 Uncaught TypeError: Cannot read properties of undefined (reading 'use')
at admin.php?page=wc-status:4255:4
at admin.php?page=wc-status:4256:4
(anonymous) @ admin.php?page=wc-status:4255
(anonymous) @ admin.php?page=wc-status:4256
rich-text.min.js?ver=6222504ebedf0627981b:2 Uncaught TypeError: Cannot read properties of undefined (reading 'combineReducers')
at rich-text.min.js?ver=6222504ebedf0627981b:2:1826
at rich-text.min.js?ver=6222504ebedf0627981b:2:31091
(anonymous) @ rich-text.min.js?ver=6222504ebedf0627981b:2
(anonymous) @ rich-text.min.js?ver=6222504ebedf0627981b:2
blocks.min.js?ver=7204d43123223474471a:3 Uncaught TypeError: Cannot read properties of undefined (reading 'combineReducers')
at blocks.min.js?ver=7204d43123223474471a:3:104591
at blocks.min.js?ver=7204d43123223474471a:10:49752
at blocks.min.js?ver=7204d43123223474471a:10:49790
(anonymous) @ blocks.min.js?ver=7204d43123223474471a:3
(anonymous) @ blocks.min.js?ver=7204d43123223474471a:10
(anonymous) @ blocks.min.js?ver=7204d43123223474471a:10
keyboard-shortcuts.min.js?ver=525da859946d4df24898:2 Uncaught TypeError: Cannot read properties of undefined (reading 'createReduxStore')
at keyboard-shortcuts.min.js?ver=525da859946d4df24898:2:3139
at keyboard-shortcuts.min.js?ver=525da859946d4df24898:2:4147
(anonymous) @ keyboard-shortcuts.min.js?ver=525da859946d4df24898:2
(anonymous) @ keyboard-shortcuts.min.js?ver=525da859946d4df24898:2
commands.min.js?ver=07ff2b66990783ecd068:7 Uncaught TypeError: Cannot read properties of undefined (reading 'combineReducers')
at commands.min.js?ver=07ff2b66990783ecd068:7:40343
at commands.min.js?ver=07ff2b66990783ecd068:7:47536
at commands.min.js?ver=07ff2b66990783ecd068:7:47576
(anonymous) @ commands.min.js?ver=07ff2b66990783ecd068:7
(anonymous) @ commands.min.js?ver=07ff2b66990783ecd068:7
(anonymous) @ commands.min.js?ver=07ff2b66990783ecd068:7
notices.min.js?ver=38e88f4b627cf873edd0:2 Uncaught TypeError: Cannot read properties of undefined (reading 'createReduxStore')
at notices.min.js?ver=38e88f4b627cf873edd0:2:2107
at notices.min.js?ver=38e88f4b627cf873edd0:2:2229
(anonymous) @ notices.min.js?ver=38e88f4b627cf873edd0:2
(anonymous) @ notices.min.js?ver=38e88f4b627cf873edd0:2
preferences.min.js?ver=ca088ba0a612bff77aa3:2 Uncaught TypeError: Cannot read properties of undefined (reading 'combineReducers')
at preferences.min.js?ver=ca088ba0a612bff77aa3:2:1307
at preferences.min.js?ver=ca088ba0a612bff77aa3:2:2604
(anonymous) @ preferences.min.js?ver=ca088ba0a612bff77aa3:2
(anonymous) @ preferences.min.js?ver=ca088ba0a612bff77aa3:2
admin.php?page=wc-status:4278 Uncaught TypeError: Cannot read properties of undefined (reading 'store')
at admin.php?page=wc-status:4278:43
at admin.php?page=wc-status:4280:8
(anonymous) @ admin.php?page=wc-status:4278
(anonymous) @ admin.php?page=wc-status:4280
block-editor.min.js?ver=f0bb1e364b792257eb17:26 Uncaught TypeError: Cannot read properties of undefined (reading 'combineReducers')
at block-editor.min.js?ver=f0bb1e364b792257eb17:26:36842
at block-editor.min.js?ver=f0bb1e364b792257eb17:41:165899
at block-editor.min.js?ver=f0bb1e364b792257eb17:41:165942
(anonymous) @ block-editor.min.js?ver=f0bb1e364b792257eb17:26
(anonymous) @ block-editor.min.js?ver=f0bb1e364b792257eb17:41
(anonymous) @ block-editor.min.js?ver=f0bb1e364b792257eb17:41
core-data.min.js?ver=99b262137df116eb6013:2 Uncaught TypeError: Cannot read properties of undefined (reading 'combineReducers')
at core-data.min.js?ver=99b262137df116eb6013:2:26858
at core-data.min.js?ver=99b262137df116eb6013:2:56435
at core-data.min.js?ver=99b262137df116eb6013:2:56475
(anonymous) @ core-data.min.js?ver=99b262137df116eb6013:2
(anonymous) @ core-data.min.js?ver=99b262137df116eb6013:2
(anonymous) @ core-data.min.js?ver=99b262137df116eb6013:2
index.js?ver=8.5.2:2 Uncaught TypeError: Cannot read properties of undefined (reading 'controls')
at index.js?ver=8.5.2:2:53703
at index.js?ver=8.5.2:2:143511
at index.js?ver=8.5.2:2:143548
(anonymous) @ index.js?ver=8.5.2:2
(anonymous) @ index.js?ver=8.5.2:2
(anonymous) @ index.js?ver=8.5.2:2
viewport.min.js?ver=1fbef8175bb335c5603b:2 Uncaught TypeError: Cannot read properties of undefined (reading 'createReduxStore')
at viewport.min.js?ver=1fbef8175bb335c5603b:2:864
at viewport.min.js?ver=1fbef8175bb335c5603b:2:1947
(anonymous) @ viewport.min.js?ver=1fbef8175bb335c5603b:2
(anonymous) @ viewport.min.js?ver=1fbef8175bb335c5603b:2
index.js?ver=8.5.2:2 Uncaught TypeError: Cannot read properties of undefined (reading 'withViewportMatch')
at index.js?ver=8.5.2:2:593633
at index.js?ver=8.5.2:2:802187
at index.js?ver=8.5.2:2:802230
(anonymous) @ index.js?ver=8.5.2:2
(anonymous) @ index.js?ver=8.5.2:2
(anonymous) @ index.js?ver=8.5.2:2
index.js?ver=8.5.2:2 Uncaught TypeError: Cannot read properties of undefined (reading 'resolveSelect')
at index.js?ver=8.5.2:2:7947
at index.js?ver=8.5.2:2:22541
at index.js?ver=8.5.2:2:22593
(anonymous) @ index.js?ver=8.5.2:2
(anonymous) @ index.js?ver=8.5.2:2
(anonymous) @ index.js?ver=8.5.2:2
index.js?ver=8.5.2:1 Uncaught TypeError: Cannot read properties of undefined (reading 'registerStore')
at index.js?ver=8.5.2:1:1574
at index.js?ver=8.5.2:1:1677
(anonymous) @ index.js?ver=8.5.2:1
(anonymous) @ index.js?ver=8.5.2:1
server-side-render.min.js?ver=81299db67c0fa2c65479:2 Uncaught TypeError: Cannot read properties of undefined (reading 'withSelect')
at server-side-render.min.js?ver=81299db67c0fa2c65479:2:4123
at server-side-render.min.js?ver=81299db67c0fa2c65479:2:4416
at server-side-render.min.js?ver=81299db67c0fa2c65479:2:4472
(anonymous) @ server-side-render.min.js?ver=81299db67c0fa2c65479:2
(anonymous) @ server-side-render.min.js?ver=81299db67c0fa2c65479:2
(anonymous) @ server-side-render.min.js?ver=81299db67c0fa2c65479:2
block-library.min.js?ver=875919a30abea6016ef8:12 Uncaught TypeError: Cannot read properties of undefined (reading 'privateApis')
at block-library.min.js?ver=875919a30abea6016ef8:12:32422
at block-library.min.js?ver=875919a30abea6016ef8:14:666406
at block-library.min.js?ver=875919a30abea6016ef8:14:666450
(anonymous) @ block-library.min.js?ver=875919a30abea6016ef8:12
(anonymous) @ block-library.min.js?ver=875919a30abea6016ef8:14
(anonymous) @ block-library.min.js?ver=875919a30abea6016ef8:14
index.js?ver=8.5.2:2 Uncaught TypeError: Cannot read properties of undefined (reading 'createReduxStore')
at index.js?ver=8.5.2:2:27337
at index.js?ver=8.5.2:2:317985
at index.js?ver=8.5.2:2:318031
(anonymous) @ index.js?ver=8.5.2:2
(anonymous) @ index.js?ver=8.5.2:2
(anonymous) @ index.js?ver=8.5.2:2
index.js?ver=8.5.2:2 Uncaught TypeError: Cannot read properties of undefined (reading 'withSelect')
at 51635 (index.js?ver=8.5.2:2:221505)
at r (index.js?ver=8.5.2:2:430429)
at 25275 (index.js?ver=8.5.2:2:222945)
at r (index.js?ver=8.5.2:2:430429)
at 2630 (index.js?ver=8.5.2:2:237970)
at r (index.js?ver=8.5.2:2:430429)
at index.js?ver=8.5.2:2:445138
at index.js?ver=8.5.2:2:542180
at index.js?ver=8.5.2:2:542216Hi there @mrlukas, thanks again for sharing the console log on shipping.
The errors also suggest that there might be issues with your plugins or themes. They are trying to read properties of undefined, which means they’re trying to access something that doesn’t exist or hasn’t been defined yet.
Could you try, on a testing site, updating to the latest version 8.5.2 and observing if the issues exist after the update?
As for sharing the support log via email, I understand you would like to privately share the information on your site but as this is a public forum, we recommend sharing logs via services like quickforget.com. Please be sure to redact any sensitive information like passwords and usernames.
Looking forward to your reply.
Hi, sending my status
https://quickforget.com/s/77e821766df5f29c3ebf5a73f3ea7ffb50914acd19ae325c
here is the fatal error file generated today, I was debugin turing off plugins and changing php version. Maybe it was couse by my actions:
https://quickforget.com/s/aac528d1fc021c078b440b2a4907227e386b26ee9ea2b4cf
also one more fatal error:
https://quickforget.com/s/ee320efb96b25fadc76177ba905ca61a786bd64aa8d767db
After waiting for some time and updating plugins Reports are working now and Shipping zone regions are appearing, orders can be made.
But now I have CPU load that breaks the website, CPU load only stops when I turn off the woocommerce.
CPU load from htop
https://quickforget.com/s/29d3c678b4752953567e793ea0ce9e1c2b9ab35b97797ebcI tried clearning woo transiens, downgrading version, turning off cronjob, optimizing table with Optimizer, even tried your Woo 8.6.0-rc.1 version, nothing is hellping. Do not know what else I can try. Any ideas?
Hi @mrlukas,
Have you had a chance to disable the Order Attribution feature? You can find it under WooCommerce > Settings > Advanced > Features. After disabling it, check if it resolves the issue.
We introduced this new feature (WC 8.5+), which loads additional resources on the front end. This could be the reason behind the loading and high CPU issues you’re experiencing.
Let us know how that goes. Looking forward to helping you.
The topic ‘We were unable to process your order, please try again.’ is closed to new replies.
