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[Resolved] We were unable to get your stats just now. Please reload this page to try again.

  • Its never actually worked, but Jetpack continually tells me:

    “We were unable to get your stats just now. Please reload this page to try again.”

    The top bar when viewing the actual site shows visitors in the small graph with the matrix dots on it, but clicking it returns the error above all the time.

    What’d I do wrong?

    Thanks!

    Ben

    http://wordpress.org/plugins/jetpack/

Viewing 15 replies - 1 through 15 (of 25 total)
  • Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    Sure thing Jeremy, thanks for your reply.

    Site is: http://www.tweakplay.com – There’s no content up there just starting with WordPress from scratch.

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    I do not see any issues with your site, and I was able to view your Stats on WordPress.com. Do you still experience the issue? If so, do you see the same error message when trying to access your Stats here?

    If you only see the error on your site, it might be worth trying to deactivate all your plugins, one at a time, to see if the problem is caused by a conflict with another plugin.

    Let me know how it goes.

    Anita Carter

    @mymothersdaughter

    Hi Jeremy, I have the same issue here. I can see the stats in the link you posted above, but have the other message in my dashboard. I have the most recent WordPress installed. Jetpack has also been updated.

    Anita Carter

    @mymothersdaughter

    Is there any update on this? My client is still seeing this in the dashboard. I can see it in the dashboard and we really need a resolution to this.

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    @mymothersdaughter Could you try to deactivate all other plugins, one at a time, and let me know if you find a conflicting plugin?

    Thanks!

    Anita Carter

    @mymothersdaughter

    I just did again. The only plugin active is the Jetpack and I still get the message.

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    @mymothersdaughter Can you please use Jetpack’s Debugger module to send us some more information about the site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Anita Carter

    @mymothersdaughter

    I just sent it. Thanks for replying so quickly Jeremy!

    Update: I was using the same account on WordPress for two websites to compile stats. I made a second account and then linked it, and all works fine now.

    I wont mark this topic as resolved as there’s another person in here working back and forth with issues to resolve as well. Feel free to resolve mark it or whatever if you like. 🙂

    Anita Carter

    @mymothersdaughter

    Thanks for not closing this @tweakben. I created a brand new email for my client so I don’t think that will resolve my issue.

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    @mymothersdaughter I just replied to your email.

    me also facing same problem from this morning.
    and i also cant follow your these steps:
    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.
    because when i click “click here to contact Jetpack support” this link does not open and does not redirect to support page.
    kindly help.
    my blog is http://factoidnews.com/
    i Will be very thankful to you for your responce

    Plugin Author Jeremy Herve

    @jeherve

    Jetpack Mechanic

    @rajaobaid89 Your Jetpack connection seems to be working properly. If you still experience issues, could you give the Debug page another short, and let me know if you could send us an email this time?

    Thanks!

    now its fune. this problem will automatically resolve after few hours. thanks @jeremy Herve for your help.
    now my blog is working fine.

Viewing 15 replies - 1 through 15 (of 25 total)
  • The topic ‘[Resolved] We were unable to get your stats just now. Please reload this page to try again.’ is closed to new replies.
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