Title: We value your feedback
Last modified: May 12, 2021

---

# We value your feedback

 *  Resolved [Te Calleja](https://wordpress.org/support/users/tecreative/)
 * (@tecreative)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/we-value-your-feedback/)
 * When I install and activate the plugin, it is asking my why I want to deactivate.
 * I ignored it and proceeded with the set up, but the chat icon does not show up
   on my site.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwe-value-your-feedback%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/we-value-your-feedback/#post-14428890)
 * Hi [@tecreative](https://wordpress.org/support/users/tecreative/),
 * Regarding the deactivation form: If you installed the new version over an old
   version of the plugin, there might be an old version of the script file cached
   in memory which is causing a display issue. Could you try a hard refresh (Ctrl
   + F5 on Windows; Cmd + Shift + R on Mac) to see if that loads the plugin page
   correctly?
 * I’ve had a look at your site, and it appears that the code has been installed
   correctly. Let me look at this in more detail and we’ll see if we can figure 
   out what’s wrong here.
 * Will update here as soon as we have some insight…
 * Facebook Team
 *  Thread Starter [Te Calleja](https://wordpress.org/support/users/tecreative/)
 * (@tecreative)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/we-value-your-feedback/#post-14432645)
 * Hi, just an update — the deactivation form no longer shows up on the plugins 
   page, but the FB Chat icon is still not showing up on my site.
    I have tried 
   doing a hard refresh, clearing my cache, and disabling all the other plugins,
   but it is still not showing. My site is hosted on Digital Ocean, if that makes
   a difference. Hope this can be resolved soon.
 *  Thread Starter [Te Calleja](https://wordpress.org/support/users/tecreative/)
 * (@tecreative)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/we-value-your-feedback/#post-14432688)
 * FYI the issue has been resolved.
    I logged in to my FB page business suite and
   added both www and non-www versions of my domain in the set up. Thank you.
 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/we-value-your-feedback/#post-14435331)
 * Hi [@tecreative](https://wordpress.org/support/users/tecreative/),
 * Glad to hear you were able to solve your issue and the plugin is working for 
   you now 🙂
 * All the best,
 * Facebook Team

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘We value your feedback’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/we-value-your-feedback/#post-14435331)
 * Status: resolved