We stopped receiving notification emails

  • Resolved pixelwoman

    (@pixelwoman)


    5 years, 8 months ago

    Hello, been using woocommerce for 2 years in a row, everything ok, but several days ago, out of the blue, suddenly we stopped receiving notification emails every time we have a new order.
    We have checked if notifications are active, the email was the very same one, nothing changed, but we don’t have notifications any more.

    After noticing, we updated woocommerce to its latest version, but problem still exists. Please, what can be happening? This is so annoying, we can’t be cheking the website every hour to see if we have new orders and our clients will be delayed.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • maolszewska

    (@maolszewska)

    5 years, 8 months ago

    Hi,

    WooCommerce sends emails using the core wp_mail() function of WordPress. It doesn’t actually send any emails itself, it just creates them. So issues with sending of emails is usually down to your web host.

    I would advise looking at our Email FAQ for ways to solve this on your WordPress installation.That will take you through the steps to help solve this issue. Usually if your web host is restricting PHP mail, then a plugin like WP Mail SMTP will solve it, or even setting your “From” email address to be one like wordpress@XXXXXXX solves it on some web hosts.

    You can install a plugin like Email log to see if the emails are actually being sent and just not received:
    https://wordpress.org/plugins/email-log/

    Your web host may be able to help you directly too!

    Also, I would suggest setting up an account at one of the three dedicated SMTP providers I’ve listed below. All have free accounts available so it won’t cost a dime and typically can be setup in a matter of minutes.
    Each service has a plugin available on WordPress.org which you can install to setup even quicker or you can use the generic WP Mail SMTP plugin (mentioned above) and enter your credentials.

    http://wordpress.org/plugins/wp-sendgrid/
    http://wordpress.org/plugins/mailgun/
    http://wordpress.org/plugins/wpmandrill/

    Then you can do a test order to see if that fixes the issue.

    Cheers!

Viewing 1 replies (of 1 total)
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