“We have detected connection errors for your site”

  • Caitlin Shannon

    (@ckthompson)


    1 month, 3 weeks ago

    Recent debug logs:

    [2024-02-07T17:00:40.454207+00:00] API.INFO: ConstantContact_API::get_lists:335 server_error: [] []
    [2024-02-07T18:15:58.991098+00:00] API.INFO: ConstantContact_API::get_lists:335 server_error: [] []
    [2024-02-07T19:30:50.434847+00:00] API.INFO: ConstantContact_API::get_lists:335 server_error: [] []
    [2024-02-07T19:51:29.199455+00:00] API.INFO: ConstantContact_API::get_lists:335 server_error: [] []
    [2024-02-07T21:38:31.370100+00:00] API.INFO: ConstantContact_API::get_lists:335 server_error: [] []
    [2024-02-07T22:22:50.965119+00:00] API.INFO: ConstantContact_API::get_lists:335 server_error: [] []
    [2024-03-08T15:01:33.332135+00:00] API.INFO: ConstantContact_API::get_lists:335 server_error: [] []
    [2024-03-08T15:01:34.470152+00:00] API.INFO: Submitted contact data [“Extra information”,[{“first_name___86d40036bc67c631a665bc9940637d30”:{“key”:”first_name”,”val”:”Debra”},”last_name___475dd089f4be1ba09db1ab95c87f4248″:{“key”:”last_name”,”val”:”Uttal-Leifer”},”email___8d9b9760aed7a7e3c5c5b531c77e07d4″:{“key”:”email”,”val”:”@gmail.com”},”email”:”@gmail.com”,”lists___087addc027674b98a14d15195dabe58f”:{“key”:”lists”,”val”:””},”list”:[“536868c6-f99a-11ed-968b-fa163e638ddc”]}]] []
    [2024-03-08T15:56:05.899532+00:00] API.INFO: ConstantContact_API::get_lists:335 server_error: [] []
    [2025-01-23T05:25:32.335527+00:00] API.INFO: ConstantContact_API::get_lists:335 unauthorized: Unauthorized [] []

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 month, 3 weeks ago

    Good morning @ckthompson

    Majority of these errors are from a couple years back, so those are nothing to worry about at this time, especially if you’ve been seeing list growth since.

    The last one is also considerably old but would have been around needing to reconnect the authorized user.

    Based on age alone, and assuming you’re still getting signups, this is safe to disregard at this time.

    Thread Starter Caitlin Shannon

    (@ckthompson)

    1 month, 3 weeks ago

    Oh my goodness, I’m sorry, I didn’t realize the logs started with oldest first. Here are some newer ones. We got a notice that a subscription was missed:

    [2026-4-21, 11:14] Expiration time:.INFO: Current time: 2026-4-21, 04:14 Estimated expiration time: 2026-4-22, 04:14 [] []
    [2026-4-21, 21:00] API.INFO: Submitted contact data ["Extra information",[{"first_name___86d40036bc67c631a665bc9940637d30":{"key":"first_name","val":"Daniel"},"last_name___475dd089f4be1ba09db1ab95c87f4248":{"key":"last_name","val":"Michael"},"email___8d9b9760aed7a7e3c5c5b531c77e07d4":{"key":"email","val":"@strawberryhillmusic.com"},"email":"@strawberryhillmusic.com","lists___087addc027674b98a14d15195dabe58f":{"key":"lists","val":""},"list":["536868c6-f99a-11ed-968b-fa163e638ddc"],"anniversary":{"key":"anniversary","val":""}}]] []
    [2026-4-21, 21:35] API.INFO: Submitted contact data ["Extra information",[{"first_name___86d40036bc67c631a665bc9940637d30":{"key":"first_name","val":"Cambria"},"last_name___475dd089f4be1ba09db1ab95c87f4248":{"key":"last_name","val":"Martin"},"email___8d9b9760aed7a7e3c5c5b531c77e07d4":{"key":"email","val":"@gmail.com"},"email":"@gmail.com","lists___087addc027674b98a14d15195dabe58f":{"key":"lists","val":""},"list":["536868c6-f99a-11ed-968b-fa163e638ddc"],"anniversary":{"key":"anniversary","val":""}}]] []
    [2026-4-22, 11:15] Refresh Token:.INFO: Refresh token triggered [] []
    [2026-4-22, 11:15] Error: .INFO: invalid_grant: The refresh token is invalid or expired. [] []
    [2026-4-22, 11:15] Refresh Token:.INFO: Refresh token revoked (invalid_grant). Manual reconnect required. [] []
    [2026-4-22, 11:15] API.INFO: Refresh token attempt failed in get_api_token. [] []
    [2026-4-22, 11:15] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-4-26, 05:14] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-4-27, 05:14] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-4-28, 05:16] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-4-29, 16:49] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-5-01, 02:47] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-5-02, 03:13] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-5-03, 03:31] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-5-04, 06:18] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-5-05, 06:28] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-5-06, 07:18] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-5-07, 08:00] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-5-08, 08:32] API.INFO: ConstantContact_API::get_lists:1114 unauthorized: Unauthorized [] []
    [2026-5-16, 14:24] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-16, 14:47] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-18, 17:18] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-18, 21:42] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-19, 13:53] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-20, 00:48] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-20, 19:14] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-22, 23:55] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-26, 11:47] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-27, 04:04] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    [2026-5-27, 13:39] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
    Thread Starter Caitlin Shannon

    (@ckthompson)

    1 month, 3 weeks ago

    Oh! I just noticed that we needed to reconnect again. I’ve done this. But I also had to reconnect last week. Is there a reason this keeps happening?

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 month, 3 weeks ago

    Looks like the reconnect part is going to be what was needed based on what we have available in the data.

    We’re always striving and trying to make this topic as hardy as possible so that it doesn’t happen, and if it does, admins are notified right away.

    There’s sadly no for sure set of answers as to why. Something happens in the process intended to fetch new and refreshed credentials, but that fails. The Refresh tokens are one time use as well, which is great from security standpoints and whatnot, but a pain when they fail for legit activity.

    Part of the 2.19.x release as an example is meant to not have staging/development site copies unintentionally use the tokens for production, as an example. Suddenly the staging site used the token, invalidating the live site from using it.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    3 weeks, 5 days ago

    Any news or changes here @ckthompson ? or have things been notably more consistent?

    Thread Starter Caitlin Shannon

    (@ckthompson)

    3 weeks ago

    Thank you for checking in on us! The staging site tip was super helpful. I went in and deactivated the plugin on the staging since we don’t need it right now and I don’t think we’ve seen any errors since then 🙂

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    3 weeks ago

    Awesome to hear that things have seemed to stabilize here for you.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    1 week, 4 days ago

    Wanted to check in once more @ckthompson especially if you’ve also upgraded to 2.21.0 now

Viewing 8 replies - 1 through 8 (of 8 total)

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