Support » Plugin: Ultimate Member - User Profile & Membership Plugin » We are sorry. We cannot find any users who match your search criteria.

  • The last bug was fixed and thank you for that. I just updated to the latest version and apparently, I have found another bug.

    When I log in as admin and go to the members area just below the search bar I am greeted with the message, “We are sorry. We cannot find any users who match your search criteria.”

    When I login with a subscriber or author account I can see the profiles as I would expect. This is only affecting my admin account.

    I turned off all plugins, then reactivated Ultimate Member only and still have the same issue. I verified my admin profile has the ability to see search results. This just started when I updated.

    Can we have someone take a look please?

    Thank you.

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  • One more issue with this. It seems the permissions are confused. When I log in with my Administrator account, instead of taking me to WP-Admin as I have it set to, it takes me to my profile.

    Something got mixed up in the back end of the last update.

    Plugin Support Ultimate Member Support


    Hi @bward,

    Please go to your directory settings in Ultimate member -> Members directory and check “User Roles that can use search” settings.
    Do you use WordPress administrator user role or custom admin user role?
    Check “Action to be taken after login” on your admin role settings and make sure it’s set to “Redirect to WordPress admin.”


    Thanks for the response.

    I did double check the settings and they are correct. This was functioning correctly until the plugin update.

Viewing 3 replies - 1 through 3 (of 3 total)
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