• Resolved jacekminoga

    (@jacekminoga)


    Hi,

    i am struggling with a problem that WC vendors marketplace plugin is broking woocommerce account endpoints in some way. Endpoints are not working only in german language in my multilingual store. When i deactivate WC vendors plugin everything is working ok.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Mark Kevin

    (@mkesteban08)

    Hi Jack,

    This is honestly hard to test as I don’t have any multilingual test site but all endpoints from my site is working properly without any issues. Could you please consider troubleshooting with our debugging guide? – https://docs.wcvendors.com/knowledge-base/the-debugging-guide/

    Feel free to get back to us and let us know how it goes.

    Thread Starter jacekminoga

    (@jacekminoga)

    Hi Mark,

    thank you for your answer.
    i have done everything listed on this guide.
    If i leave only WC vendors, woocommerce and WPML plugin enabled problem occurs.
    Walked through setting in WC vendors – found nothing suspect there.
    This problem is not new for me, i am struggling with it from about half a year now. I was talking to wpml before but they have told me that there is problem somewhere in your plugin because if i disable it everything works as it should
    I would be really glad to get help from you.

    Plugin Support junenacpil29

    (@junenacpil29)

    Hello @jacekminoga ,

    May I request if you could provide us screenshots of the endpoint issue on your site so that we can see it in detail and compare it with ours on our test environments?

    Thank you!

    Thread Starter jacekminoga

    (@jacekminoga)

    https://we.tl/t-iofgi5btbo

    Here are screenshots. Basically if you go to my page krohmall.pl and then my account, bu you would need to register first. If you click anything on the lefthand side of the panel you are staying on same page but the url is changing.

    Waiting for your answer.

    Plugin Support Mark Kevin

    (@mkesteban08)

    Hi Jace,

    Thanks for the screenshot, could you please let me know what the message is saying in this page when you’re trying to access it? https://share.getcloudapp.com/o0u8AkgE

    Thread Starter jacekminoga

    (@jacekminoga)

    I am not sure what your mean. What it says on the screenshot? it is my account page translated to german. it works just fine, but if i click anything on menu on the left it stays on this same page but it should change to my addresses, my orders etc.

    it would be really easy to find out what is wrong if you could make an account on my website and try it for your own to enter my account page and try this menu on the left and then change laguage to german and try again. it is pretty obvious what’s wrong. It may be hard for me to write about it but i hope you can understand it now.

    Plugin Support Mark Kevin

    (@mkesteban08)

    Hi Jace,

    Could you please let me know what are the specific issue that you are experiencing within the endpoints? I could not seem to determine the issues through the screenshots.

    Please also take note that we have some limitations regarding the WPML. Our WC Vendors plugins can be translated by using WPML to multiple languages from back end and front end.

    However if you would like to run two dashboards in two different languages and then add products in 2 languages at the same time
    that is not supported at this stage.

    Thread Starter jacekminoga

    (@jacekminoga)

    Hi Mar,

    Please look at the urls on screenshots i have provided. Page looks exactly the same but should look different each time. Those are endpoints i am talking about:

    “Account endpoints

    The following endpoints are used for account-related functionality and are appended to the URL of the /my-account page:

    Orders – /orders/
    View order – /view-order/{ORDER_ID}
    Downloads – /downloads/
    Edit account (and change password) – /edit-account/
    Addresses – /edit-address/
    Payment methods – /payment-methods/
    Lost password – /lost-password/
    Logout – /customer-logout/”

    I am not talking about endpoints of WC Vendors dashboard or any related to WC Vendors. Those are woocommerce endpoints but your plugin is breaking them.
    Please look again. i have no simpler method to describe my issue.
    Waiting for your answer, it took a week now since my first message and we you are still not sure what the issue is, i am a little bit in a hurry.

    Jamie

    (@digitalchild)

    Hi @jacekminoga

    Jamie here, after a few hours of debugging I can confirm we are the cause of the issue. You can track the issue here – https://github.com/wcvendors/wcvendors/issues/693

    We aim to have this resolved for our next release due out the end of the month.

    cheers,

    Jamie.
    Founder, Lead developer

    Thread Starter jacekminoga

    (@jacekminoga)

    Thank You Jamie. Waiting for new release.

Viewing 10 replies - 1 through 10 (of 10 total)
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