WC has update for 3 weeks, and the analytics data is in correct.

neal86
(@neal86)

3 years ago

Dear support, there are some questions about woocommerce.

1. The woocommerce has updated for more than 3 weeks(https://prnt.sc/10z7cbx), can you please help check and fix it. thank you!

2.The analytics data show me the sales is 0 (https://prnt.sc/10valiy)from Mar1-Mar25 when it is 7071(https://prnt.sc/10vajvj) on woocommerce report. please help check and fix. thank you!

3. The product tab on the backend becomes mass, How can I remove this column? https://prnt.sc/10z5v2i

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Victoria – a11n
(@fylgjur)

3 years ago

Hi!

1) Pending actions in the past can mean that something’s not working right with your Cron system. Can you try installing the WP Crontrol plugin and go to the Go to the Tools → Cron Events menu to see if any errors are displayed? If there are, you’d need to address the question to your web host.

2) I’m wondering whether the Analytics issue is related to your WooCommerce version. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

There’s guidance here about updating WooCommerce safely.

3) This tends to happen when you have plugins that have added extra columns (such as SEO plugins) and the text doesn’t have room to display normally. You may be able to improve this view by using the Screen Options to disable columns you don’t need, as in this screenshot: https://d.pr/i/2qF7zM

Thread Starter neal86
(@neal86)

3 years ago

Hi, Victoria(@fylgjur)
Thank you for your reply,
1. I have installed the WP control, let me check.
2.`
### WordPress Environment ###

WordPress address (URL): https://www.nicec.net
Site address (URL): https://www.nicec.net
WC Version: 5.0.0
REST API Version: ✔ 5.0.0
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.9.0
Log Directory Writable: ✔
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: JK2_
Total Database Size: 166.94MB
Database Data Size: 119.75MB
Database Index Size: 47.19MB
JK2_woocommerce_sessions: Data: 48.53MB + Index: 2.61MB + Engine MyISAM
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JK2_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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JK2_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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JK2_lws_wr_historic: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
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JK2_mailpoet_newsletter_templates: Data: 1.03MB + Index: 0.00MB + Engine MyISAM
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JK2_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_mailpoet_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
JK2_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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JK2_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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JK2_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
JK2_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
JK2_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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JK2_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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JK2_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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JK2_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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JK2_rank_math_sc_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_redirection_404: Data: 3.52MB + Index: 3.25MB + Engine InnoDB
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JK2_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
JK2_redirection_logs: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
JK2_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
JK2_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
JK2_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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JK2_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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JK2_shipment_batch_process: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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JK2_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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JK2_wpam_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_wpam_impressions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
JK2_wpam_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

attachment: 483
bc_x1379_op_type: 5
custom_css: 1
customize_changeset: 39
elementor_library: 2
lws-wre-event: 5
lws-wre-pool: 2
lws-wre-unlockable: 1
mailpoet_page: 1
member: 8
nav_menu_item: 32
oembed_cache: 60
page: 26
porto_builder: 17
post: 21
product: 54
product_variation: 113
revision: 62
shop_coupon: 46
shop_order: 832
shop_order_refund: 134
tablepress_table: 1
wc_product_faq: 5
wcct_countdown: 7
wfacp_checkout: 2
wfcm_file_event: 13400
wpcd_coupons: 2
wpcf7_contact_form: 6
wpforms: 1
yith_popup: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

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Imagify: by WP Media – 1.9.14
WPBakery Page Builder: by Michael M – WPBakery.com – 6.5.0
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Porto Theme – Functionality: by P-Themes – 2.0.3
Redirection: by John Godley – 5.0.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
SG Optimizer: by SiteGround – 5.7.19
Smart Slider 3: by Nextend – 3.4.1.17
Tidio Chat: by Tidio Ltd. – 4.3.0
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.50

User Role Editor: by Vladimir Garagulya – 4.58.3
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.10
WPC Frequently Bought Together for WooCommerce: by WPClever – 3.5.3
Photo Reviews for WooCommerce: by VillaTheme – 1.1.3.7
Product Feed PRO for WooCommerce: by AdTribes.io – 9.9.3
Shop Manager Admin for WooCommerce: by zorem – 3.4.2
Additional Variation Images Gallery for WooCommerce – Pro: by Emran Ahmed – 1.2.4
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.2.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Stripe Gateway: by WooCommerce – 5.0.0
WooCommerce Photo Reviews Premium: by VillaTheme – 1.1.4.9
WooCommerce Shipping & Tax: by Automattic – 1.25.10
WooCommerce: by Automattic – 5.0.0 (update to version 5.1.0 is available)
MyRewards: by Long Watch Studio – 4.2.2
Yoast SEO Premium: by Team Yoast – 16.0.3
Yoast SEO: by Team Yoast – 16.0.2
WP File Manager: by mndpsingh287 – 7.1
Autonami Marketing Automations For WordPress: by BuildWooFunnels – 1.3.1
WP Rocket: by WP Media – 3.7.5
Smart Image Resize PRO: by Nabil Lemsieh – 1.4.9
WPJAM BASIC: by Denis – 5.7.1
Yoast SEO: WooCommerce: by Team Yoast – 13.9

### Inactive Plugins (3) ###

jQuery Manager for WordPress: by Remzi Cavdar – 1.10.6
OptiMonk: by OptiMonk – 1.3.5
WPOSS(阿里云对象存储): by 老部落 – 4.5

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (3) ###

Endurance Page Cache: by Mike Hansen – 2.0.5
Health Check Troubleshooting Mode: by – 1.7.2
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #207 – /shop/
Cart: #208 – /cart/
Checkout: #209 – /checkout/
My account: #210 – /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Porto
Version: 6.0.4
Author URL: http://www.portotheme.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/dashboard.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/navigation.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/order-details-customer.php
porto/woocommerce/order/order-details.php
porto/woocommerce/order/order-downloads.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
/home/customer/www/nicec.net/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/home/customer/www/nicec.net/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php

### Action Scheduler ###

Complete: 3,353
Oldest: 2021-02-01 05:30:28 -0800
Newest: 2021-02-27 20:15:07 -0800

Pending: 255
Oldest: -0001-11-29 16:07:02 -0752
Newest: 2021-03-30 14:52:03 -0700

Canceled: 145
Oldest: 2021-02-19 06:40:57 -0800
Newest: -0001-11-29 16:07:02 -0752

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3. I can’t find the screen option on product page.(https://prnt.sc/1107psc) please help check. Thank you!

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