WC Fatal Error

Resolved evanyzd
(@evanyzd)

1 year, 4 months ago
Please help. I have this issue

Fatal error: Uncaught Error: Class ‘WC_Plugin_Updates’ not found in /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-report.php:27 Stack trace: #0 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-status.php(29): include_once() #1 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status.php(43): WC_Admin_Status::status_report() #2 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-status.php(22): include_once(‘/www/wwwroot/ns…’) #3 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-menus.php(305): WC_Admin_Status::output() #4 /www/wwwroot/nsqa.evanyzd.work/wp-includes/class-wp-hook.php(308): WC_Admin_Menus->status_page() #5 /www/wwwroot/nsqa.evanyzd.work/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #6 /www/wwwroot/nsqa.evanyzd.work/wp-includes/plugin.php(517): WP_Hook->do_action in /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-report.php on line 27

https://monosnap.com/direct/Yx6PzkBYY6AdEoPUZuYdA8vmEYUOe9
- This topic was modified 1 year, 4 months ago by evanyzd.

Viewing 7 replies - 1 through 7 (of 7 total)

(@beautyofcode)

Thanks for reaching out!

The error message indicates that the class WC_Plugin_Updates was not found and thus cannot be used in the file wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-report.php on line 27.

Do you recall any changes/updates made to the site prior to noticing this error?

Also, please can you share the following so that we can get a better understanding of your sites current environment:

System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Once you have these, please share them in your response here.

Cheers!

Thread Starter

evanyzd

(@evanyzd)

1 year, 4 months ago

@beautyofcode 
WordPress Environment

WordPress address (URL): https://nsqa.evanyzd.work
Site address (URL): https://nsqa.evanyzd.work
WC Version: 7.6.1
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WC Blocks Version: ✔ 9.8.5
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This reply was modified 1 year, 4 months ago by evanyzd.

Thread Starter

evanyzd

(@evanyzd)

1 year, 4 months ago

This is the error log

2023-05-03T03:04:42+00:00 CRITICAL Uncaught Error: Class 'WC_Plugin_Updates' not found in /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-report.php:27
Stack trace:

0 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-status.php(29): include_once()

1 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status.php(43): WC_Admin_Status::status_report()

2 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-status.php(22): include_once('/www/wwwroot/ns…')

3 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-menus.php(305): WC_Admin_Status::output()

4 /www/wwwroot/nsqa.evanyzd.work/wp-includes/class-wp-hook.php(308): WC_Admin_Menus->status_page()

5 /www/wwwroot/nsqa.evanyzd.work/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

6 /www/wwwroot/nsqa.evanyzd.work/wp-includes/plugin.php(517): WP_Hook->do_action in /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-report.php on line 27

2023-05-03T03:23:38+00:00 CRITICAL Uncaught Error: Class 'WC_Plugin_Updates' not found in /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-report.php:27
Stack trace:

0 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-status.php(29): include_once()

1 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status.php(43): WC_Admin_Status::status_report()

2 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-status.php(22): include_once('/www/wwwroot/ns…')

3 /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/class-wc-admin-menus.php(305): WC_Admin_Status::output()

4 /www/wwwroot/nsqa.evanyzd.work/wp-includes/class-wp-hook.php(308): WC_Admin_Menus->status_page()

5 /www/wwwroot/nsqa.evanyzd.work/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()

6 /www/wwwroot/nsqa.evanyzd.work/wp-includes/plugin.php(517): WP_Hook->do_action in /www/wwwroot/nsqa.evanyzd.work/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-report.php on line 27

Roxy

(@beautyofcode)

1 year, 4 months ago

Hi @evanyzd ,

Nothing unusual seems to be standing out in your SSR.

As a first step, I’d suggest performing a full conflict test to check if there are any theme/plugin conflicts that may be causing this issue.

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

If you don’t want to test on your live site, then create a staging site using a plugin called WP Staging.

You can read more about performing a conflict test in our support guide below:

How to test for conflicts

Let us know how this goes!

Thread Starter

evanyzd

(@evanyzd)

1 year, 4 months ago

@beautyofcode Hi, sometimes the problem is gone. But now I got more issue. I use direct transfer as a default payment and when I test it, I got this error Error processing checkout. Please try again.

Roxy

(@beautyofcode)

1 year, 4 months ago

Hi @evanyzd ,

If i understand correctly, the fatal error is now gone, yes?

But now I got more issue. I use direct transfer as a default payment and when I test it, I got this error Error processing checkout. Please try again.

I have tried to replicate the issue on your site, however, I am met with the following notice on checkout:

With regard to the error message you are seeing on the checkout page, please clarify if this issue is still present when performing a full conflict test, as theme/plugin conflicts could also cause issues like the one you have mentioned.

Should the issue persist, please can you clarify the following:

Does this occur when a specific country/state/city is selected on checkout?
Does this ONLY occur when the Direct bank transfer payment option is selected?

Additionally, please can you share a screenshot of the error message as you see it.

Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in your reply.

Cheers!

Roxy

(@beautyofcode)

1 year, 3 months ago

Hi @evanyzd ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!

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