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Resolved jrothra
(@jrothra)

2 months ago

For some reason, I’m unable to automatically update the WooCommerce Amazon Pay Gateway extension automatically on one of my site: yourornament.com.

However, on my own site (johnrothra.com), I was able to do automatic updates for the same extension.

I checked all the settings I could find and the two are identical. I can’t figure out why one worked and the other didn’t.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Kenin
(@kbassart)

Automattic Happiness Engineer

2 months ago

Hi there,

Typically issues like this are caused if the subscription for the plugin is not activated.

Please follow the steps in the documentation below to connect your account.

* https://docs.woocommerce.com/document/managing-woocommerce-com-subscriptions/#section-1

If the issue persists after following these steps, Please contact us at WooCommerce.com > My Account > Tickets.

We will be able to help you further there.

jrothra
(@jrothra)

2 months ago

Kenin,

That was the solution: the extension was set as inactive. I can’t believe I overlooked that.

Plugin Support Kenin
(@kbassart)

Automattic Happiness Engineer

2 months ago

Hi there,

I’m glad it was a simple solution! Have an awesome day 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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In: Plugins
3 replies
2 participants
Last reply from: Kenin
Last activity: 2 months ago
Status: resolved

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