wc ajax requests return 403

  • Resolved Yeshan Perera

    (@yeshansachithak)


    7 years ago

    Dear All,

    Suddenly, my WooCommerce website not working properly. In console I can see 403 for wc-ajax request.

    wc-ajax=get_refreshed_fragments 403 (Forbidden)
    wc-ajax=update_order_review 403 (Forbidden)

    Tried to fix it. But cannot solve it. Please let me know your thoughts

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    7 years ago

    Settings > Permalinks > Save. See if it clears it up.

    If not, do a test with other extensions off, resave permalinks.

    Failing that, post status report so we can see what else is running.

    jdvi

    (@jdvi)

    7 years ago

    I have the same issue. I tried you solution and when I hit save on the admin page it redirects me to http://gsb.bga-estore.com/wp-admin/options-permalink.php. But the page that displays is Error 404 – Page not found! and not in the admin but on the store site -even though it reads /wp-admin.

    jdvi

    (@jdvi)

    7 years ago

    I meant that the redirect goes to the Storefront even though the url has the /wp-admin/ in it.

    Thread Starter Yeshan Perera

    (@yeshansachithak)

    7 years ago

    @mikejolley

    Thank you for your quick response. I have done these steps. But nothing happened. Recently I didn’t do any updates or upgrades on my website. Here is the WooCommerce System Status.

    ### WordPress Environment ###

    Home URL: http://www.mysite.com
    Site URL: http://www.mysite.com
    WC Version: 2.4.12
    Log Directory Writable: ✔ /home/mysite/public_html/wp-content/uploads/wc-logs/
    WP Version: 4.4.5
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.5.38
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.6.35
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.4.12
    :
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_termmeta: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔

    ### Active Plugins (12) ###

    MIGS Payment Gateway WooCommerce: by OsPayment – 2.0
    Disable Comments: by Samir Shah – 1.3.2
    Disable All WordPress Updates: by Oliver Schlöbe – 1.4.7
    Featured Page Widget: by grandslambert – 2.2
    MailChimp for WordPress: by ibericode – 3.0.4
    Photo Gallery: by WebDorado – 1.2.81
    Product CSV Import Export (BASIC): by HikeForce – 1.2.3
    Orders Report: by Kalpa@itsthe1.com – 1.0
    Schedule: by Karthick – 1.0
    Shipping-Charges: by itsthe1 – 1.0
    WooCommerce: by WooThemes – 2.4.12
    WP Migrate DB: by Delicious Brains – 0.7.2

    ### Settings ###

    Force SSL: –
    Currency: USD (USD )
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔
    API Version: 3.0.0

    ### WC Pages ###

    Shop Base: #3 – /?page_id=3
    Cart: #5 – /?page_id=5
    Checkout: #8 – /?page_id=8
    My Account: #4 – /?page_id=4

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: Maya Shop
    Version: 1.0
    Author URL: http://www.yourinspirationweb.com/en/
    Child Theme: ✕ – If you’re modifying WooCommerce or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: maya/woocommerce/archive-product.php
    maya/woocommerce/cart/cart-empty.php
    maya/woocommerce/cart/cart-shipping.php
    maya/woocommerce/cart/cart.php version 2.3.0 is out of date. The core version is 2.3.8
    maya/woocommerce/content-product.php version 1.6.4 is out of date. The core version is 2.4.0
    maya/woocommerce/content-product_cat.php version 1.6.4 is out of date. The core version is 2.4.0
    maya/woocommerce/content-single-product.php
    maya/woocommerce/global/breadcrumb.php
    maya/woocommerce/global/form-login.php
    maya/woocommerce/global/quantity-input.php
    maya/woocommerce/global/sidebar.php
    maya/woocommerce/global/wrapper-end.php
    maya/woocommerce/global/wrapper-start.php
    maya/woocommerce/loop/add-to-cart.php
    maya/woocommerce/loop/loop-start.php
    maya/woocommerce/loop/pagination.php
    maya/woocommerce/loop/price.php
    maya/woocommerce/loop/sale-flash.php
    maya/woocommerce/myaccount/form-login.php
    maya/woocommerce/myaccount/my-orders.php version 2.2.0 is out of date. The core version is 2.3.10
    maya/woocommerce/order/order-details.php version 2.3.0 is out of date. The core version is 2.4.0
    maya/woocommerce/single-product/add-to-cart/external.php
    maya/woocommerce/single-product/add-to-cart/grouped.php
    maya/woocommerce/single-product/add-to-cart/simple.php
    maya/woocommerce/single-product/meta.php
    maya/woocommerce/single-product/price.php version 1.6.4 is out of date. The core version is 2.4.9
    maya/woocommerce/single-product/product-image.php
    maya/woocommerce/single-product/product-thumbnails.php
    maya/woocommerce/single-product/related.php
    maya/woocommerce/single-product/review.php
    maya/woocommerce/single-product/sale-flash.php
    maya/woocommerce/single-product/share.php
    maya/woocommerce/single-product/short-description.php
    maya/woocommerce/single-product/tabs/description.php
    maya/woocommerce/single-product/tabs/tabs.php version 2.0.0 is out of date. The core version is 2.4.0
    maya/woocommerce/single-product/up-sells.php
    maya/woocommerce/single-product-reviews.php
    maya/woocommerce/single-product.php
    maya/woocommerce/taxonomy-product_cat.php
    maya/woocommerce/taxonomy-product_tag.php

    : Learn how to update outdated templates

    Plugin Author Mike Jolley (a11n)

    (@mikejolley)

    7 years ago

    Have you always used default permalinks, or did you swap to that? Have you tried other settings there?

    http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/

    Checked htaccess?

    Asked hosting for advice?

    Thread Starter Yeshan Perera

    (@yeshansachithak)

    7 years ago

    Yes, I have default permalinks and default htaccess file. I tried the same article.

    *Updated*
    I tried to change permalinks to post-name. I’m getting 403 permission denied. Checked folder permission in CPANEL. 755 for directories and 644 for files.

    What could be the issue?

    • This reply was modified 7 years ago by Yeshan Perera. Reason: Re-Check
    ckitaura

    (@ckitaura)

    7 years ago

    I’m having the same issue!

    Thread Starter Yeshan Perera

    (@yeshansachithak)

    7 years ago

    Got a reply from server.

    It looks like the recently updated Comodo WAF rules blocks certain pattern in incoming HTTP request which caused the problem.

    Please check with your hosting service.

    Thank you all

    • This reply was modified 7 years ago by Yeshan Perera. Reason: Thanking ;)
    hsiang

    (@hsiang)

    7 years ago

    Thank you for posting that it was possibly a server-side issue! I contacted my host and they confirmed they recently made some ModSecurity rule changes. They whitelisted the rule change for me and all is fixed now.

    I was going crazy thinking it was a plugin/wordpress issue!

    jdvi

    (@jdvi)

    7 years ago

    Issue seems to have resolved itself over the weekend. Seems likely it was on the hosting side.

Viewing 10 replies - 1 through 10 (of 10 total)
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