Support » Plugin: WooCommerce » WC 3.3: Issues with Categories displaying in Shop

  • There is a known issue on some themes that override WooCommerce template files (Flatsome, Genesis theme with Genesis Connect, potentially others).

    When using these themes with WC 3.3, product categories are displayed in the shop as if you had chosen the “Show categories & products” display setting regardless of what display setting is selected.

    This is due to a behavior change in the way the woocommerce_product_subcategories function behaves and template file changes in 3.3. We will have a fix for this issue on legacy themes or themes that aren’t being actively updated in WC 3.3.1.

    If possible, theme developers should update their themes to use the latest versions of the WooCommerce templates. You can see what template files need to be updated in the release post on the developer blog: (Specifically the archive-product.php template)

Viewing 15 replies - 16 through 30 (of 104 total)
  • Same problem here. The thing is we don’t have any products assigned to that category and nonetheless the category shows up on our sidebar category widget. We want to delete it or not make it visible.

    but my question is different, plugin update is not showing? Did it removes by plugin author?

    I have a Flatsome theme, I have updated to the latest version and also carried out the same with the Woocommerce plugin, nothing changes so probably not an update theme issue at present.

    Will probably go back to a restore point.

    As you can see, all categories now showing on product page (without thumbnails as they’re aren’t any category images required usually); if you scroll down you can see the products as normal.

    I guess will have to wait for update or go back in the mean time.

    Plugin Author Mike Jolley


    shockerz14 Flatsome is one of the themes we’ve confirmed has an issue and needs an update. The code in their category.php templates is not compatible right now.

    hi @mikejolley, i want to know that in wordpress admin woocommerce update is not showing. did you remove it? because 5 hours ago it is showing. and i open it after some time not showing and when i click on view details it shows latest update installed. and version is currently 3.2.6 is showing? please let me know?

    Thanks Mike
    I have used an R1_Soft Backup for now in CPanel which has got the shop back where it was.

    I must have misunderstood the original post as I thought the Flatsome only had a problem if it hadn’t been updated.

    Thanks for the reply.

    Plugin Author Mike Jolley


    @adil1641 yes we’ve removed it whilst we investigate the compatibility issue with non-updated themes.

    hello, i have the same issue on tyche theme, should we wait for an update?

    • This reply was modified 2 years, 2 months ago by csandreas1.

    I have the same problem. I am using the Swag theme.

    Hi, I have the same issue with the Atelier Theme by Swift Ideas.

    I am not a developer, I have some experience with WordPress.

    Can someone advise a “newby” friendly fix, OR point me in the direction of some instruction on how to implement a fix?

    Really appreciate it


    Hi, The Custom > Woocommerce > Product Images > 1:1 isn’t working.

    Images on the product category pages are not cropped to be square.

    I’ve regenerated the images to no avail. Is this on the list to be fixed?

    I’m going to give the WP rollback a try and hope for the best.

    I had this issue with my live store (silly me for not testing the update on my localhost clone first) I’m using SG Grid theme which is a heavily modified child theme of its parent SG Window.
    I’ve had to install a recent backup, which has undone a little recent work, but not too much luckily and that has fixed the problem for now, but prior to that my shop/homepage was displaying several individual product display thumbnails below the category displays I usually show on the front page.
    My site is (Caution!! NSFW link!!)

    I just chatted with WooCommerce support. They removed the Stable tag from the 3.3.0 version to deal with this issue. They have a fix coming in 3.3.1 that will address this and once that is done they will re-add the stable tag.

    According to support if you already fixed your theme issue, the new update *should* not impact it and you can continue to use 3.3.0.

    Hopefully this helps.

    That is unacceptable. Fix it or you may face a court case and potential compensation for lost sales. Our shop is so badly messed up. Horrible.

    It’s possible to resolve this temporary using CSS.

    .product-category {
    display: none;

Viewing 15 replies - 16 through 30 (of 104 total)
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