Support » Plugin: Chatbot with IBM Watson » Watson and WPML

  • Resolved konishkichen

    (@konishkichen)


    Hi,

    We have a site running WPML to provide different locales. We would like to show the assistant on two of the sites (.de and .ch, they are both in German, so the actual assistant doesn’t need translating). One the German version, assistant works fine, on the Swiss version, however, not:
    1. When I activate the assistant on a Swiss page, it gets deactivated on the German one.
    2. When it is set on the Swiss page, the assistant button appears but the assistant itself doesn’t work. The console shows errors saying “POST /index.php?rest_route=/watsonconv/v1/message 401” and “Error: Message could not be sent. at app.js?ver=0.8.33:15”

    Best regards,
    Manuela

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author intelahelp

    (@intelahelp)

    Hello @konishkichen,

    To solve your problem we need extended information about your plugin installation. To get the file with the extended information, follow these steps:

    • Go to your WordPress Dahsboard (sample screenshot)
    • Go to “Watson Assistant” -> “Set Up Chatbot” in the left menu (sample screenshot)
    • On the “Set Up Your Chatbot” page go to “Having Issues?” tab (sample screenshot)
    • On the “Having Issues?” tab, download full log file with extended information by following the link (sample screenshot). Don’t publish it openly on sites like WordPress Forums as it may contain sensitive information.
    • Please describe exactly how you added custom post types pages.
    • Send email with description of your issue and attached file to help@intela.io

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

    Thread Starter konishkichen

    (@konishkichen)

    Thank you, I sent a mail with the log.

    Plugin Author intelahelp

    (@intelahelp)

    Hello @konishkichen,

    We have received your email and we are looking into the issue described.
    Thank you for your patience.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

    Plugin Author intelahelp

    (@intelahelp)

    Hello @konishkichen,

    We reviewed the log file you provided, but did not find any errors that could lead to the indicated problem in the plugin. We also checked the plugin’s work on both versions of your site, and could not reproduce this problem. Please see sample screenshots: for German version for Swiss version. Apparently the error occurs only on the dev versions of the sites. The most likely cause of the problem is the htpasswd protection, which blocks the plugin’s POST requests. In addition, the cache on your server or any of the installed plugins may be the cause of this problem. To eliminate them, please clean the cache on the server and try turning off other plugins one by one each time checking your site.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

    Plugin Author intelahelp

    (@intelahelp)

    Hello @konishkichen,
    We haven’t heard from you recently.
    Have you tried cleaning the cache on the server or turning off other plugins one by one?
    Do you still have any questions or need our assistance?
    We will gladly help you.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

    Thread Starter konishkichen

    (@konishkichen)

    Hi,

    Sorry, I was on holiday until today. Yes, the error only occurred on the dev versions as this is the installation running WPML (the others were still separate WordPress installations). We have pushed the dev sites to production this morning and it’s now working fine, although I don’t know why. Thanks for your help nevertheless! 🙂

    Best regards,
    Manuela

    Plugin Author intelahelp

    (@intelahelp)

    Hello @konishkichen ,

    We are happy that your issue has been resolved.
    Please feel free to contact us in case you have any further question or concerns.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Watson and WPML’ is closed to new replies.