JW Player for Flash & HTML5 Video
[resolved] Watermark still appearing after license purchased and skin error (5 posts)

  1. nic.flook@statpro.com
    Posted 3 years ago #

    I purchased a premium license to use on our website. I've added the key in the field, and selected Premium. However the JW Player watermark is still appearing on my player and if I select one of the alternative skins I get the following error - Skin could not be loaded:not a valid file type

    So far I have

    • Upgraded the plugin to the latest version
    • Cleared all caches in browsers (I'm testing on FF, Chrome, IE 8 and 9)
    • Tried creating a new player in the player manager

    Any help would be greatly appreciated


  2. Michael
    Forum Moderator
    Posted 3 years ago #

    regarding any problems with the commercial version, please contact the plugin's developer directly for support.


  3. nic.flook@statpro.com
    Posted 3 years ago #

    This is a problem regarding the wordpress plugin not the player itself.

  4. nic.flook@statpro.com
    Posted 3 years ago #

    I discovered the solution. It was a problem with the header in WordPress. Please remove this thread.

  5. JW Player
    Plugin Author

    Posted 3 years ago #

    Glad you got it!

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