Some bugs but very responsive support
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I installed the free version and everything was fine. Then I needed more than 20 images per gallery, so I bought the PRO version. And the problems begun. They had to manually activate the license for my website. But the 20 images limit remained. They asked me to deactivate the free version. This fixed the problem. Then, since Modula PRO 2.0.0 they say you MUST reactivate the free version. This doesn’t work and besides that, all my galleries are gone. Well, still in the database… but neither on the frond-end nor the back-end. The database update script was missing from the back-end (why?) and I had to invoke it manually.
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Hello @pierre1960,
I am really sorry to hear you had a rough experience with the new version of Modula. We sincerely apologize for this! Our intentions with this new version were quite opposite: making the gallery easier to use and adding more features. Seeing as this was a major update from the previous version problems were bound to happen – not that this is an excuse.
Re. galleries not showing.
When going to Modula > you will see a text telling you to update your database, if you click there then your galleries will be imported in the new version. At the moment we did not experience any feedback from users that lost their galleries, however, we will investigate this further.To extend our apology, we have went ahead and offered you a full refund for your purchase. Seeing this caused you so much trouble, it seemed only fair.
Thank you again for taking the time to share your feedback with us. Negative reviews are not fun to receive, but they are also helpful and insightful. It motivates us to do better going further.
Respectfully,
Mihaela
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