Support helped out and solved the problem

  • dfriestedt

    (@dfriestedt)


    5 years ago

    I deleted my original review and am changing. After getting the developers attention they spent all morning trouble shooting the issue and fixed the problem. They were courteous and professional. I would give 5 stars, but it did take some initial time and effort to get their attention. But once they realized my support ticket had stalled out, they jumped on it right away and resolve the problems. Thank you! The plugin works exactly as advertised.

    • This topic was modified 5 years ago by dfriestedt.
    • This topic was modified 5 years ago by dfriestedt. Reason: Developer fixed the issue
    • This topic was modified 5 years ago by dfriestedt. Reason: Updated the title
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kim Coleman

    (@kimannwall)

    5 years ago

    I apologize for the experience you had with our plugin and support. We are looking into the ticket in our team to prevent any future members from this experience.

    I have issued a refund for your membership and left your account active for another week so that we can work to resolve this issue for you.

    Plugin Author Jason Coleman

    (@strangerstudios)

    5 years ago

    Thank you for updating your initial review and providing honest feedback. I’m glad we were able to help you out, and I hope that PMPro continue to work well for you as a membership platform.

Viewing 2 replies - 1 through 2 (of 2 total)
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