Waste of time and money

This is the worst operation of my life.

Last year I’ve bought astoundify crowdfunding solution with fundify theme.
My website was ready to go, but there was some little problems to fix BUT
Ignition deck acquired this theme around five month after I’ve bought it and pretended to upgrade the crowfunding power integrating their own system.
Well…Good news ! Expensive but Good !

Now things are worse.
At first I had to rebuy the theme with the Ignition deck solution…More than Four times the original price.
No special price for the previous version/owner customers.
Ok, this wouldn’t be a problem if the new product and it’s support were better than the previous one. ( That I miss very very very much )

But there are to much bugs !
Some main options aren’t working out of the box !
You can’t use the product just by configuring it… You need to put your hands in the code… And what a code… I’m not very skilled but with fundify nothing seems to be well cleaned from the last owner.

But this is not the worst part.
The customer service takes at least 3 days ( when they dont take ten ) to answer something like ” This hasn’t been fixed yet, but it’s still on our radar ” about a function that should work out of the box.
No one works on weekends. If you have an emergency just go… yourself.
Most of the customer service answer to something that should work because you have paid for it, is like half ” do it yourself ” and half ” stay tuned we’re on it ” but you can wait a month without any solution.

My crowdfunding website isn’t working at all. I expected to start my business last september but here I am : Lost and ruined !
Thank you Ignition deck.

I must say that all this situation concern Ignition Deck with Fundify theme.
This is my case and I don’t want other customer to fall in the trap.
Maybe one day things will work as it have to and as it used to with astoundify for example.

But for now you’ve been warned.
Don’t be one of the test customers…

( sorry about my bad english )

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05/02/2015

After posting this message, as you can read next, IgnitionDeck staff reacted and helped me, fixing an important bug I’ve been waiting for a month…
Now I can start my crowdfunding website.

As I live in france, I can tell there is still some code to modify for fundify theme with IgnitionDeck to work perfectely…
If you share my experience you’ll have to dig into the support forum.

For sure, I have wasted much time trying to make this work.
The IgnitionDeck staff reaction after my complaint here is my only compensation that’s why I only put 3 stars.

The staff here is really kind but I think they rather try to give answers than asking more questions when you have already given all the details of your question.
Sometimes I felt like they temporize… And I’m not the only one to say that..

Finaly, IgnitionDeck’s team will help you, but sometimes you’ll have to insist.

I’m pretty sure that things are going to be alright soon.
My trust in IgnitionDeck is back again but there’s still some road to do to be fully satisfied…

Good luck guys !