Support » Plugin: Ditty News Ticker » Was working fine as described. Very Happy. And then it stopped all of a sudden.

  • Hello creator of Ditty!
    First of all, thank you.
    It’s been working like a charm since I got it and for several weeks, and I want to use it on more sites, but within the last 24 hours, it stopped.
    I read the forum about why it stopped working for some (minify javascript and clearing cache)…I checked that and am still stuck.
    Please help as we are literally launching the site tomorrow. (Murphy’s law) 😛
    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author metaphorcreations

    (@metaphorcreations)

    Is there a way I can view the site/ticker? I’m seeing a splash page when I go to the URL. My IP address (for the next hour) is 204.156.181.175 if you can whitelist that for access to the “live” site, somehow.

    Thread Starter SkyRunner

    (@yl0g01269)

    Done!
    Thank you.

    Thread Starter SkyRunner

    (@yl0g01269)

    Sorry, I realize I had to add your IP to the PW protection too. Just did it.

    Plugin Author metaphorcreations

    (@metaphorcreations)

    Sorry, I wasn’t able to check it out under that IP. I’m back home now under a different IP. Can you add this one (24.131.171.88) and I’ll check it out as soon as I can tonight or tomorrow morning. Thanks!

    Thread Starter SkyRunner

    (@yl0g01269)

    Thank you for the reply.
    Ok, I just updated the backend with the new IP.
    Thanks again for staying on top of this! 🙂

    Plugin Author metaphorcreations

    (@metaphorcreations)

    There’s an elementor div containing the ticker that is absolutely positioned with the following css top: -103px; This is positioning the ticker off the visible area of the screen.

    See the screenshots I took: https://imgur.com/a/Ue2SdB6

    Thread Starter SkyRunner

    (@yl0g01269)

    Thank you.
    I believe I put that there when the ticker went away.
    I just removed it. Is it still there?
    If it is, I’m not sure how to find it. lol 🙁

    Plugin Author metaphorcreations

    (@metaphorcreations)

    It must be in the settings of one of the Elementor elements. Either a column or a widget settings possibly… I can’t say for sure by just looking at the source HTML

    If you can’t find the source of it you can add custom CSS to override the settings:

    .elementor-181 .elementor-element.elementor-element-c4ca6db {
        top: auto !important;
        position: relative !important;
        margin-bottom: 10px;
    }

    Put this in the News Tickers > Settings page or anywhere else you can add custom css.

    Also, if you want the ticker to see more continuous, add a second tick and copy/paste the same information into the second tick. That way there won’t be a gap between the tick ending and starting again.

Viewing 8 replies - 1 through 8 (of 8 total)
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