Support » Plugin: WooCommerce Shipping & Tax » Was great until it decided to no longer get USPS rates

  • Have just seen another review with the same issue. This plugin no longer connects to get live rates from USPS so we can’t accept any orders! Customers just see a message that there are no shipping options for their locations. Please fix ASAP so I can back to a 5 star review for you. It has always worked perfectly in the past. I am guessing this is something that happened with the latest update. I just don’t understand why you didn’t alert your users and provide a fix asap?

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  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @elfstacy,

    My apologies for the trouble. The API key that is used in the plugin to connect to USPS’s services was disabled. That kept rates from returning until we were able to get that changed. I can see from the thread you started that rates are returning again for you.

    If you do have any trouble, please feel free to open up a new support thread here or create a ticket at WooCommerce.com for help.

    https://woocommerce.com/my-account/create-a-ticket/

    Thanks!

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