Support » Plugin: uCare - Support Ticket System & HelpDesk » Good piece of software!

  • switch196a

    (@switch196a)


    Love this plugin!! Really its pretty functional for a freebie. Only reason I did not give a 5 star review is because i had to contact support to get a key, the plugin, and installation instructions for an addon to Ucare I purchased. Guy on the support site was very helpful, but i do hope they improve their instructions, and their emails in the future lol.

    • This topic was modified 3 years ago by switch196a. Reason: Problem was solved MUCH quicker than I expected!
    • This topic was modified 3 years ago by switch196a.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author smartcat

    (@smartcat)

    I can tell you’re upset, sorry to hear that you had an issue.

    Your support ticket came into us late at night, however we responded to you first thing in the morning.

    Please continue to work with the support team through the ticket,

    Thank you

    Plugin Author smartcat

    (@smartcat)

    Regarding the comment about tracking down support being a nightmare, I just wanted to mention that there’s a link to Support right from the main nav on the site.
    Support – Open Support Ticket which takes you directly to our support system. There’s an item in the list of products for uCare.

    Plugin Author smartcat

    (@smartcat)

    Thank you for the feedback, we really appreciate it and we’re adding more docs and content right now based on your recommendation.

    https://ucaresupport.com/documentation/

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)
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