Support » Plugin: WP Support Plus Responsive Ticket System » Was great, then they ruined it

  • Well, I was enjoying this plugin until the most recent update destroyed everything and took features away. Guys, we liked it because of what it offered, and the fact that it integrated with our site design. And taking away email notifications in the free version? WTF? Literally worthless now.

    Time to look elsewhere.

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  • Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Thank you for your feedback.

    Regarding site design, it is now been fixed in last update done yesterday (9.0.1). I request you to check that out. It should integrate with your theme now if you enable in setting.

    I am glad to know that you ware enjoying the free version. If you need all premium features, will need to purchase.

    Allow me to clarify what happened. The Email Notifications & Canned Reply were Beta Features which have now successfully been tested and updated to most robust version. It is correct that the final versions are part of the Add-On bundle, however the very affordable Add-On Bundle gives you access to many high-end features including Notifications & Canned Responses – also ability to be able to export your tickets for record keeping or various CRM tools. We remain the most affordable Plugin with highest number of advanced features with a very dedicated customer service team. Not only that, our team will help you install and configure the product should you face any issues.

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