Hi @rcwatson,
Thanks for reaching out!
I’m sorry to hear about the warning with your forms.
When you have a moment, could you please enable debugging in WordPress and share the logs with us? If you need help with this, we have a guide on how to enable debugging here.
Additionally, please provide the details from WPForms > Tools > System Info (screenshot).
All this information will help us better understand the issue you’re experiencing.
If you’d prefer to keep these details private, feel free to contact us through our contact page with that information. Just mention that the ticket should be assigned to Ralden Souza. And to make it easier for me to locate your ticket, please share the ticket number here.
Thanks!
Thanks. We don’t have the Pro version, so I submitted it through the alternate form on that page as a “Bug” and mentioned your name as requested.
I turned on logging for the plugin and submitted the system info via that form. However, I was unable to turn on define( 'WP_DEBUG', true ); because the site would crash with the following message:
Fatal error: Uncaught Error: Call to undefined function wp_kses() in /home/mytowntr/public_html/wp-includes/functions.php:6073 Stack trace: #0 /home/mytowntr/public_html/wp-includes/functions.php(5799): wp_trigger_error(”, ‘File wp-db.php …’, 16384) #1 /home/mytowntr/public_html/wp-includes/wp-db.php(13): _deprecated_file(‘wp-db.php’, ‘6.1.0’, ‘wp-includes/cla…’) #2 /home/mytowntr/public_html/wp-content/plugins/a2-w3-total-cache/lib/W3/Db.php(11): require_once(‘/home/mytowntr/…’) #3 /home/mytowntr/public_html/wp-content/plugins/a2-w3-total-cache/inc/define.php(1569): require_once(‘/home/mytowntr/…’) #4 /home/mytowntr/public_html/wp-content/db.php(41): w3_require_once(‘/home/mytowntr/…’) #5 /home/mytowntr/public_html/wp-includes/load.php(685): require_once(‘/home/mytowntr/…’) #6 /home/mytowntr/public_html/wp-settings.php(132): require_wp_db() #7 /home/mytowntr/public_html/wp-config.php(127): require_once(‘/home/mytowntr/…’) #8 /home/mytowntr/public_html/wp-load.php(50): require_once(‘/home/mytowntr/…’) #9 /home/mytowntr/public_html/wp-admin/admin.php(34): require_once(‘/home/mytowntr/…’) #10 {main} thrown in /home/mytowntr/public_html/wp-includes/functions.php on line 6073
There has been a critical error on this website.
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Hi @rcwatson,
Thank you for sharing the logs!
I also noticed your ticket #4382989 and sent you a message there.
We appreciate all the details you provided, and I’ll update you as soon as we have more information.
Thanks!
Hi @rcwatson,
I wanted to let you know that I responded to your ticket #4382989 with details about the cause of the issue and a possible solution.
Since my response includes specific information from the System Info, I won’t share those details here.
When you have a chance to try the solution, please reply to my message and let me know how it goes.
Thanks!
Thanks. That seems to have fixed the issue.
Hi @rcwatson,
I’m so glad to hear that the solution we shared helped fix the issue!
If you need any more assistance with using WPForms Lite, please don’t hesitate to reach out.
Thanks!
