Plugin Author
mra13
(@mra13)
This is very wrong. The last communication we have from you is couple of years ago when you said similar things and took refund from us.
We have no communication from you. Can you point out the support forum link that you posted? There is no contact from you anywhere.
Anyone can see on this forum that we reply to user questions. There are no questions from you.
What’s going on here?
Sure.
- I contacted you twice through the Contact form on your website.
- I contacted you twice through the support option in my SDM account, but it looks like those messages have been removed because the last support question prior to mine is now 23 days ago.
- After hearing nothing from those attempts I replied to the original email that you sent me after I ordered the Hidden Download addon on 11 July – you can see the thread for yourself – and this is the first response I have received.
- In frustration, after hearing nothing from you for 13 days I posted in the reviews and in the support forum to try to get a reaction.
This shows I tried to resolve my issue, but silence is a killer.
To be honest, I had forgotten I had purchased a couple of years ago. I’ve been using another tool but was looking for something less cumbersome without spending a fortune. If I’ve inadvertently brought up the same issues I had before, doesn’t that say something?
Plugin Author
mra13
(@mra13)
We did not receive any email communication from you. While you say messages were sent, we have no record of receiving them. If you didn’t get a response within 48 hours, a simple follow-up on our public support forum could have helped clarify the situation — it doesn’t rely on email and is visible to everyone. However, we see no such post from you.
Instead, we woke up to a public 1-star review accusing us of being thieves — without any attempt to resolve the issue through proper channels. That kind of public accusation, especially without visible prior contact attempts like a forum post, is extremely damaging and unfair.
When we looked into your account, we found that you had already received a refund for this product two years ago, stating you would no longer use it. What conclusion are we supposed to draw from that?
We’re always happy to issue a refund when the product doesn’t work out — and we’ve demonstrated that in the past. But publicly calling us “thieves” crosses a line into abuse, which we cannot accept.
