Warning: Stay with the free Version, read below why-Better Find and Replace

  • samands12

    (@samands12)


    2 months ago

    It is better to stay with the free version, because my experience is that the paid version can’t install and then you can’t contact the developers, I keep receiving Mailer-Daemon undelivered messages (see example below).
    The only time they reply to you is when you post a bad review and they ask you to contact them by email which doesn’t work as I mentioned and you get a Mailer-Daemon undelivered message over and over again
    See below an example of what I received after I contacted the developers:

    Mail Delivery System Mailer-Daemon (at) ###### . com
    to me
    This message was created automatically by mail delivery software.
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    support (at) ##### . net
    Disabled recipient address: retry timeout exceeded

Viewing 1 replies (of 1 total)
  • Plugin Support jenneycs

    (@jenneycs)

    1 month, 3 weeks ago

    It appears that the previous review was removed and replaced with a new one.

    New Response:

    We also want to clarify that we provide multiple support channels for Pro users including email support, live chat during business hours, and a built-in support system directly inside the license portal from where the Pro plugin was downloaded. https://prnt.sc/G8Z4EMu8xA9f

    We’re a bit confused because we could not find any follow-up response from your side after our support reply, nor any ticket submitted through the license portal support system. Since Pro support requests are prioritized through these official channels, we kindly encourage you to contact us there so we can properly investigate and resolve the issue for you.

    We always try our best to assist every customer fairly and professionally, and we truly appreciate constructive communication while working toward a solution.

    Previous response:

    We’re genuinely sorry to hear that your experience felt this frustrating — that’s never the outcome we want for any of our users.

    At the same time, we’d like to clarify a couple of important points so we can move this forward constructively:

    • Our support team did respond to your email and sent guidance, but we haven’t received any follow-up from you confirming whether the solution worked or if you needed further help. We always continue assisting until the issue is fully resolved — but we do rely on your response to proceed.
    • The activation issue you mentioned is not a known widespread problem, which usually means it can be resolved quickly once we can review your specific setup.
    • Our live chat and phone support are available Monday to Friday, 8 AM – 6 PM (UTC+6), as mentioned on our website. Outside of those hours, we handle all requests via email to ensure proper tracking and resolution.

    We completely understand how delays or unclear communication can feel from your side, and if any of our previous replies seemed too brief, we sincerely apologize — that’s something we’re continuously improving.


    Please reply to our last email (or contact us again at support@codesolz.net) and we will personally prioritize your case, review everything step-by-step, and make sure the plugin works as expected on your setup.

    We’re confident this can be fixed quickly, and we’d really appreciate the chance to turn your experience into a positive one.

Viewing 1 replies (of 1 total)

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