WARNING: Sends MelaPress branded emails TO YOUR SITE’S USERS

  • shamrock82

    (@shamrock82)


    2 months, 1 week ago

    I’m not sure what MelaPress are thinking with this “marketing” strategy, but they brand one of the emails that gets sent TO YOUR SITE’S USERS with MelaPress branding; the email that is sent to the User when their account is unlocked (after being locked due to exceeding the limit of invalid login attempts).

    So, the customers of your site, already on edge after being locked out of their account on your website, then get an email branded by a company they’ve never heard of (MelaPress) FROM YOUR COMPANY’S EMAIL ADDRESS (@catfood.com)! Result: brand damage to your company, mass confusion of your customers, very likely treatment of the message as spam by your site’s precious customers thereby eroding your domain score, and so on.

    Terrible, TERRIBLE plan there @melapress! 😡

    I can understand branding emails that get sent to WP website admins/owners who installed and use the plugin, and ARE ACTUALLY POTENTIAL CUSTOMERS FOR THE PREMIUM VERSION, but why you’d push advertising onto users of websites where your plugin is installed makes zero sense from a marketing perspective.

Viewing 1 replies (of 1 total)
  • Plugin Support robertabela

    (@robert681)

    2 months, 1 week ago

    Hello @shamrock82

    Thank you for taking the time to try the plugin and share your feedback.

    I understand the concern you are raising regarding the branding appearing in emails sent to website users. The branding is part of the free edition’s promotional model and is also intended to communicate which plugin provides the functionality. This is something commonly done across many WordPress plugins and services, although approaches vary between vendors.

    That said, we will take your feedback regarding user perception and branding onboard, and we will review this internally and see how to improve this as we continue improving the plugin and overall user experience.

    Thank you again for the feedback and for giving the plugin a try. Should you have any other questions, please do not hesitate to get in touch.

Viewing 1 replies (of 1 total)

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