Support » Plugin: BackWPup - WordPress Backup Plugin » WARNING: Job restarts due to inactivity for more than 5 minutes.

  • Resolved tamar

    (@tamar)


    I’ve been dealing with this error for the last few weeks only on one domain (it works on the other).

    The PHP max has been increased, so I don’t think it’s a timeout issue.

    Here’s what I have been seeing lately in the logs:

    [03-Aug-2019 15:13:07] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [03-Aug-2019 15:13:09] 2. Trying to create backup archive …
    [03-Aug-2019 15:19:36] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [03-Aug-2019 15:19:39] 3. Trying to create backup archive …
    [03-Aug-2019 16:42:53] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [03-Aug-2019 16:42:57] ERROR: Step aborted: too many attempts!
    [03-Aug-2019 16:43:00] 1. Try to send backup file to Dropbox …
    [03-Aug-2019 16:43:00] Authenticated with Dropbox of user: [username]
    [03-Aug-2019 16:43:01] Uploading to Dropbox …
    [03-Aug-2019 16:43:41] 1. Trying to check database …
    [03-Aug-2019 16:43:44] Database check done!
    [03-Aug-2019 16:43:53] One old log deleted
    [03-Aug-2019 16:43:53] ERROR: Job has ended with errors in 6230 seconds. You must resolve the errors for correct execution.
    

    Then I get a second email with this:

    
    [03-Aug-2019 16:48:37] WARNING: ZipArchive::close(): Renaming temporary file failed: No such file or directory
    [03-Aug-2019 16:48:37] ERROR: Aborted by user!
    [03-Aug-2019 16:48:38] ERROR: Job has ended with errors in 6515 seconds. You must resolve the errors for correct execution.
    

    Any ideas on what this could be? I thought I solved the issue by increasing the variables in PHP.ini.

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support duongcuong96

    (@duongcuong96)

    Hi @tamar
    Could you try to using Tar instead of zip?
    Thanks!

    Sure, I’ll give it a shot. Thanks 🙂

    Nope. Still having issues. I don’t know what the error is. Help?

    
    [10-Aug-2019 15:05:15] Compressing files as Tar. Please be patient, this may take a moment.
    [10-Aug-2019 15:17:48] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [10-Aug-2019 15:18:18] 2. Trying to create backup archive …
    [10-Aug-2019 15:34:27] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [10-Aug-2019 15:34:27] 3. Trying to create backup archive …
    [10-Aug-2019 15:40:20] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [10-Aug-2019 15:40:22] 3. Trying to create backup archive …
    [10-Aug-2019 15:46:57] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [10-Aug-2019 15:46:57] 3. Trying to create backup archive …
    [10-Aug-2019 15:52:27] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [10-Aug-2019 15:52:35] 3. Trying to create backup archive …
    [10-Aug-2019 15:58:14] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [10-Aug-2019 15:58:19] ERROR: Step aborted: too many attempts!
    [10-Aug-2019 15:58:32] 1. Try to send backup file to Dropbox …
    [10-Aug-2019 15:58:38] Authenticated with Dropbox of user: [redacted]
    [10-Aug-2019 15:58:40] Uploading to Dropbox …
    [10-Aug-2019 15:59:10] 1. Trying to check database …
    [10-Aug-2019 15:59:12] Database check done!
    [10-Aug-2019 15:59:14] One old log deleted
    [10-Aug-2019 15:59:14] ERROR: Job has ended with errors in 3552 seconds. You must resolve the errors for correct execution.
    
    Plugin Support duongcuong96

    (@duongcuong96)

    Hi @tamar

    [03-Aug-2019 16:42:53] WARNING: Job restarts due to inactivity for more than 5 minutes.
    

    Could you please give me a screenshot of your full job Files tab?
    something like this: http://i.imgur.com/ZjaWzyz.png
    Thank you!

    tamar

    (@tamar)

    Sure here you go.

    https://imgur.com/a/Gk6UXRe

    Plugin Support duongcuong96

    (@duongcuong96)

    @tamar
    Could you give me a full picture, please?

    tamar

    (@tamar)

    I just blurred out the plugins/themes I’m using for sensitivity. Is there anything in particular you need there?

    Plugin Support duongcuong96

    (@duongcuong96)

    @tamar
    hmm, so please tick exclude on the following folders:
    updraft ,
    ‘wpallimport`,
    all folders start with backwpup-* ,
    ‘cache`,
    backup
    After that, please run the job again!

    tamar

    (@tamar)

    Thank you. There was just one backwpup-* folder that needed to be excluded and that seems to have worked.

    I got this error today from another site. What would this be?

    
    [14-Aug-2019 10:35:04] Uploading to Dropbox …
    [14-Aug-2019 10:35:10] Finishing upload session with a total of 136 MB uploaded
    [14-Aug-2019 10:35:12] ERROR: Uploaded file size and local file size don't match.
    [14-Aug-2019 10:35:14] ERROR: Step aborted: too many attempts!
    [14-Aug-2019 10:35:14] 1. Trying to check database …
    [14-Aug-2019 10:35:14] Database check done!
    [14-Aug-2019 10:35:14] One old log deleted
    [14-Aug-2019 10:35:14] ERROR: Job has ended with errors in 4440 seconds. You must resolve the errors for correct execution.
    
    tamar

    (@tamar)

    Actually I really don’t even know if the old backup worked. Found these in my spam folder.

    Two different issues now, I guess I can open another thread for the second one (which is above).

    
    [14-Aug-2019 13:51:28] WARNING: Job restarts due to inactivity for more than 5 minutes.
    [14-Aug-2019 13:51:28] ERROR: Step aborted: too many attempts!
    [14-Aug-2019 13:51:28] 1. Trying to check database …
    [14-Aug-2019 13:51:30] Database check done!
    [14-Aug-2019 13:51:30] One old log deleted
    [14-Aug-2019 13:51:30] ERROR: Job has ended with errors in 5046 seconds. You must resolve the errors for correct execution.
    [14-Aug-2019 14:02:02] /public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [14-Aug-2019 14:02:03] ERROR: Aborted by user!
    [14-Aug-2019 14:02:03] ERROR: Job has ended with errors in 5679 seconds. You must resolve the errors for correct execution.
    [14-Aug-2019 14:03:10] /public_html/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (55) select/poll returned error
    [14-Aug-2019 14:03:10] ERROR: Aborted by user!
    [14-Aug-2019 14:03:10] ERROR: Job has ended with errors in 5746 seconds. You must resolve the errors for correct execution.
    
    • This reply was modified 2 months ago by  tamar.
    Plugin Support duongcuong96

    (@duongcuong96)

    Hi @tamar
    select/poll is something returned from server cURL, could you please ask the hoster why the cURL returns that issue?
    Thank you!

    tamar

    (@tamar)

    My host says it’s an issue with Dropbox, not with them. I’ll reauthenticate with Dropbox and see if that solves the issue.

    tamar

    (@tamar)

    I think reauthenticating worked, thank you!

    Plugin Support duongcuong96

    (@duongcuong96)

    @tamar
    Glad to hear that the issue now resolved 🙂

    If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support 😀
    https://wordpress.org/support/plugin/backwpup/reviews/

    Thank you very much and have a great day!

    Done deal 🙂 Thanks again!

Viewing 15 replies - 1 through 15 (of 16 total)
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