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[resolved] WARNING: Job restart due to inactivity for more than 5 minutes. (28 posts)

  1. np07
    Member
    Posted 2 years ago #

    Hi,

    I've just recently finished building my first wp site so I am not too experienced yet and would like some advice.

    I am using backWPup and every time I run a backup I get this error:

    WARNING: Job restart due to inactivity for more than 5 minutes.

    Then the job continues to run and it later says:

    WARNING: Job has done with warnings in 666 seconds. Please resolve them for correct execution.

    Can someone tell me if I'm producing working backups or not please. I could do a manual backup, delete the site and try to restore one of these backups, but I'd rather not if that can be avoided.

    I've read other people posting on this issue but haven't really found an answer to my question above.

    http://wordpress.org/extend/plugins/backwpup/

  2. Robert Windisch
    Member
    Plugin Author

    Posted 2 years ago #

    Hi np07,

    please check your uploaded files. And show us your logfile (please use pastebin) that we could check it for problems.

    regards,
    Robert

  3. np07
    Member
    Posted 2 years ago #

    What exactly should I check with the uploads folder. Or do you mean check the box in options?

    http://pastebin.com/6pi4dc0z

  4. Robert Windisch
    Member
    Plugin Author

    Posted 2 years ago #

    Hi np07,

    no I mean that you extract the uploaded backups and check if you got as many files as you have on the server. Can you provide a logfile?

    regards,
    Robert

  5. np07
    Member
    Posted 2 years ago #

    I've removed the plugin. Lots of posts about this issue and i'm new to wp so just need a backup in a hurry without having to do diagnosis.

  6. Robert Windisch
    Member
    Plugin Author

    Posted 2 years ago #

    Hi np07,

    the error with "WARNING: Job restart due to inactivity for more than 5 minutes." depends on your web hosting service. We can't change the limits of your webspace. Backups needs to be planned carefully.

    regards,
    Robert

  7. bilbaggins
    Member
    Posted 2 years ago #

    I'm having this same problem and giving help using programmers jargon is no help at all.

    As far as I can tell by looking inside myWP site on my hosts server there are no usable backups... there seem to be log files... GZfiles.

    There are no backup recovery Zip files anywhere.

    The email log says this:

    ----------------
    [INFO] BackWPup version 3.0.11; WordPress version 3.5.1; A project of Inpsyde GmbH developed by Daniel Hüsken
    [INFO] This program comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to redistribute it under certain conditions.
    [INFO] BackWPup job: Jan22-1013; DBDUMP+FILE
    [INFO] BackWPup cron: 0 10 * * *; Fri, 17 May 2013 @ 10:14
    [INFO] BackWPup job started from wp-cron
    [INFO] PHP ver.: 5.2.17; cgi-fcgi; Linux
    [INFO] Maximum script execution time is 50000 seconds
    [INFO] MySQL ver.: 5.1.67-log
    [INFO] curl ver.: 7.21.0; OpenSSL/0.9.8o
    [INFO] Temp folder is: /homepages/14/d312991344/htdocs/wpBlog/wp-content/uploads/backwpup-a743a-temp/
    [INFO] Logfile folder is: /homepages/14/d312991344/htdocs/wpBlog/wp-content/backwpup-a743a-logs/
    [INFO] Backup type is: archive
    [INFO] Backup file is: /homepages/14/d312991344/htdocs/wpBlog/wp-content/uploads/backwpup-a743a-temp/backwpup_4_2013-05-17_10-14-25.zip
    [17-May-2013 10:14:25] 1. Try to dump database …
    [17-May-2013 10:14:25] Connected to database db407588924 on db407588924.db.1and1.com
    [17-May-2013 10:14:25] Dump database table "wp_commentmeta"
    [17-May-2013 10:14:25] Dump database table "wp_comments"
    [17-May-2013 10:14:25] Dump database table "wp_links"
    [17-May-2013 10:14:25] Dump database table "wp_options"
    [17-May-2013 10:14:25] Dump database table "wp_postmeta"
    [17-May-2013 10:14:25] Dump database table "wp_posts"
    [17-May-2013 10:14:26] Dump database table "wp_smooth_slider"
    [17-May-2013 10:14:26] Dump database table "wp_smooth_slider_meta"
    [17-May-2013 10:14:26] Dump database table "wp_smooth_slider_postmeta"
    [17-May-2013 10:14:26] Dump database table "wp_term_relationships"
    [17-May-2013 10:14:26] Dump database table "wp_term_taxonomy"
    [17-May-2013 10:14:26] Dump database table "wp_terms"
    [17-May-2013 10:14:26] Dump database table "wp_usermeta"
    [17-May-2013 10:14:26] Dump database table "wp_users"
    [17-May-2013 10:14:26] Added database dump "db407588924.sql" with 7.88 MB to backup file list
    [17-May-2013 10:14:26] Database dump done!
    [17-May-2013 10:14:26] 1. Trying to make a list of folders to back up …
    [17-May-2013 10:14:35] 615 folders to back up.
    [17-May-2013 10:14:35] 1. Trying to create backup archive …
    [17-May-2013 10:14:35] Compression method is ZipArchive
    [17-May-2013 10:28:52] WARNING: Job restart due to inactivity for more than 5 minutes.
    [17-May-2013 10:28:52] 2. Trying to create backup archive …
    [17-May-2013 10:28:52] Compression method is ZipArchive
    [17-May-2013 10:28:52] ERROR: ZipArchive returns status: (ER_DELETED) Entry has been deleted
    [17-May-2013 10:36:23] WARNING: Job restart due to inactivity for more than 5 minutes.
    [17-May-2013 10:42:53] WARNING: Job restart due to inactivity for more than 5 minutes.
    [17-May-2013 10:42:53] 1. Try to send backup file to an FTP server …
    [17-May-2013 10:42:53] Connected to FTP server: http://ftp.deadly-guitars.com:21
    [17-May-2013 10:42:53] FTP client command: USER u56879349
    [17-May-2013 10:42:53] FTP server response: User u56879349 logged in.
    [17-May-2013 10:42:53] FTP client command: SYST
    [17-May-2013 10:42:53] FTP server reply: UNIX
    [17-May-2013 10:42:53] FTP current folder is: /backWPup/
    [17-May-2013 10:42:53] FTP client command: PASV
    [17-May-2013 10:42:53] FTP server reply: Entering passive mode
    [17-May-2013 10:42:53] One old log deleted
    [17-May-2013 10:42:53] Job has ended with errors in 1708 seconds. You must resolve the errors for correct execution.

    -----------------------------

    any help to overcome the issue would be gratefully accepted!!!

    thanks

    bil A

  8. Caspar
    Member
    Plugin Author

    Posted 2 years ago #

    Hi bilbaggins,

    first of all: please use Pastebin to share a log file, or put the code in backticks. Also, consider to anonymize paths in the log with placeholders like MY_PATH.

    As a possible solution, have you tried a different archive format than ZIP, i.e. GZIP or TAR?

    I agree with you about programmers jargon, yet please try to understand what we do here. Robert is a programmer. And for a programmer it can be just as hard to explain a complex problem in common language as it can be for a non-programmer to understand programmer language. Sometimes common language just doesn't seem to have enough words. ;)

    Not related to the ZIP issue, but also notable: splitting up large backups into smaller ones can help in a shared hosting environment with limited script execution times.
    Users see that BackWPup offers a one-in-all backup configuration and go “Howdy, that's it!”. One backup job to rule them all, as a little reference to your username. ;)
    Unfortunately, that's where the trouble starts in many shared hosting environments, because many have security related restrictions on how long a PHP script (aka WordPress plugin) is allowed to run. Splitting up one big backup job into, let's say, a database backup, a files backup excluding wp-content/ and a backup of wp-content only has helped in many cases.

  9. bilbaggins
    Member
    Posted 2 years ago #

    Hi Caspar..

    Many thanks for your assistance... I didn't know about Pastebin so just unloaded... which was a risky thing!

    Anyway here's hoping no-one attacks my blogs server.

    Understand the problem ezplaining things... never enuff rite words!

    Eventually I did find some backup files! They were not where I was expecting to find them. What I don't know is what's inside them yet as I haven't tried to get inside them. I will try splitting the backups as you suggest... just gotta figure it out... They were sitting inside WP Backup itself. I just kept clicking on things until I saw something odd!!! I was searching my server WPBackup Folder as I thought that's where they went.

    All easy once you know what you're doing I guess.

    If you want to pull the previous post with my garbage in it... please do!!!

    again thanks a lot for the help! bilA

  10. titush
    Member
    Posted 1 year ago #

    Hi Caspar,

    you always mention the "shared hosting issue" in the forums, yet I have not seen a recommended hosting setting in any of your posts.

    I have a VPS and can modify most settings in the php.ini, for example I made the following changes to a web site the size of which is around 300 MB:

    upload_max_filesize = 128M
    post_max_size = 128M
    max_execution_time = 360
    memory_limit = 256M
    max_input_vars = 5000
    max_input_time = 120

    Maybe you can tell us what settings should be done so that these "WARNING" messages disappear?

    Thanks!

  11. bilbaggins
    Member
    Posted 1 year ago #

    @ Casper and Robert... I thought this plug-in was a simple easy way to backup. It isn't so that does mislead users.

    It clearly requires a very good working knowledge of servers, PHP and so forth. Most WordPress users are "dummies" like me.

    After 4 months I still can't get a successful backup every time - about one in 5. I am so frustrated with this that I have given up on it. I will let it run as is and hope for the full backup to occasionally be effected. I have a concern it may be filling up my server with useless files aka junk.

    I understand that writing a program for all "environments" is a complex task. But that's what BackWPup is supposed to do isn't it? Maybe this plugin need a major overhaul???

  12. AudreyWP
    Member
    Posted 1 year ago #

    Does anyone knows a good user friendly backup plug-in to work with WP?
    I am not an expert and I need an easy to use backup, please help. :'(

    This plug-in keeps on giving me these messages:
    WARNING: Job restart due to inactivity for more than 5 minutes.
    WARNING: Job has done with warnings in 5176 seconds. Please resolve them for correct execution.

  13. Caspar
    Member
    Plugin Author

    Posted 1 year ago #

    @AudreyWP We've issued a beta of upcoming version 3.0.14 that fixes a whole lot of problems caused by timeouts. Please feel free to give it a try.

  14. AudreyWP
    Member
    Posted 1 year ago #

    Thank you Caspar, I will give it a try!
    Wish me good luck, :)

  15. bilbaggins
    Member
    Posted 1 year ago #

    It didn't work for me... manually or auto... grrrr!!! :(

  16. harmonee
    Member
    Posted 1 year ago #

    I'd be grateful if you would please let me know what the ERROR MESSAGE means. I, too, don't know my way around the WordPress world, when you're talking about what is "under the hood". I hope you will be able to help me to correct this (The problem started around 75% of the way through the backup). In the log report, it said that all that got backed up were the logs.

    Thanks!

    [INFO] BackWPup version 3.0.13; WordPress version 3.6.1; A project of Inpsyde GmbH developed by Daniel Hüsken
    [INFO] This program comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to redistribute it under certain conditions.
    [INFO] Blog url: http://3clickstohealth.com/
    [INFO] BackWPup job: 3clickstohealth_files; FILE+WPPLUGIN
    [INFO] BackWPup cron: 0 3 1 * *; Fri, 25 Oct 2013 @ 15:25
    [INFO] BackWPup job started manually
    [INFO] PHP ver.: 5.3.27; cgi-fcgi; Linux
    [INFO] Maximum script execution time is 0 seconds
    [INFO] MySQL ver.: 5.5.33-31.1
    [INFO] curl ver.: 7.19.7; NSS/3.14.0.0
    [INFO] Temp folder is: /home2/harmony/public_html/wp-content/uploads/backwpup-baa03-temp/
    [INFO] Logfile folder is: /home2/harmony/public_html/wp-content/uploads/backwpup-5fbef-logs/
    [INFO] Backup type is: archive
    [INFO] Backup file is: /home2/harmony/public_html/_Backup/3clickstohealthfiles_2013-10-25_15-25-38.zip
    [25-Oct-2013 15:25:38] 1. Trying to make a list of folders to back up …
    [25-Oct-2013 15:25:39] 739 folders to back up.
    [25-Oct-2013 15:25:39] 1. Trying to generate a file with installed plugin names …
    [25-Oct-2013 15:25:39] Added plugin list file "3clicks.pluginlist.2013-10-25.txt" with 1.71 kB to backup file list.
    [25-Oct-2013 15:25:39] 1. Trying to create backup archive …
    [25-Oct-2013 15:25:39] Compression method is ZipArchive
    [25-Oct-2013 15:37:45] WARNING: Job restart due to inactivity for more than 5 minutes.
    [25-Oct-2013 15:53:04] WARNING: Job restart due to inactivity for more than 5 minutes.
    [25-Oct-2013 15:53:04] ERROR: Cannot add "wp-content/upgrade/" to zip archive!
    [25-Oct-2013 15:53:04] ERROR: Cannot add "wp-content/uploads/" to zip archive!
    [25-Oct-2013 15:53:04] ERROR: Cannot add "wp-content/uploads/2009/" to zip archive!
    [25-Oct-2013 16:09:20] WARNING: Job restart due to inactivity for more than 5 minutes.
    [25-Oct-2013 16:09:20] Job has ended with errors in 2622 seconds. You must resolve the errors for correct execution.

  17. bilbaggins
    Member
    Posted 1 year ago #

    The caveat says:
    This program comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to redistribute it under certain conditions.

    I say:
    Please don't distribute this software and give others problems too.

    Sorry Caspar but it aint good enuff to pass the buck when something like this is your responsibility to fix!

  18. Daniel Hüsken
    Member
    Plugin Author

    Posted 1 year ago #

    Please test Beta and the setting in job with max execution time.
    See also http://wordpress.org/support/topic/backwpup-3014-beta-available-for-testing

  19. Docfxit
    Member
    Posted 1 year ago #

    Hi,

    I'm getting some errors when I do a backup. I'd like to find a way to fix them if I can.
    I have put my log at:
    HTTP://pastebin.ws/7eukq8

    In Settings, Jobs I have:
    Maximum script execution time 0

    It did create the backup files in folder E:\backup\MyDomain:
    backwpup_9d7d81_2014-04-26_09-21-19.zip.a02904.a02904 Size 1950789632
    backwpup_9d7d81_2014-04-26_09-21-19.zip.a03624.a03624 Size 1950789632
    backwpup_9d7d81_2014-04-26_09-21-19.zip.a06216.a06216 Size 1950789632
    backwpup_9d7d81_2014-04-26_09-21-19.zip.zip Size 1950817116
    index.php.php Size 102
    .donotbackup.donotbackup Size 73
    .htaccess.htaccess Size 233

    After the backup was done I do have 1.73Gb free
    Do you have any idea what I might do to fix the errors?

    Thank you for a really great plugin,

    Docfxit

  20. Daniel Hüsken
    Member
    Plugin Author

    Posted 1 year ago #

    Please try the Beta from https://github.com/inpsyde/backwpup. There are many thinks on archive writing improved.

  21. Docfxit
    Member
    Posted 1 year ago #

    Thank you for the reply...

    I'm a little confused. When I go to that web site I see Initial 3.0.14-beta
    Currently the live version is 3.1.12.

    I don't see any other beta versions.
    Where could I find the beta for download?

    Thank you,

    Docfxit

  22. jnicol
    Member
    Posted 1 year ago #

    @Docfxit Just download the whole repository, it is currently v3.1.3-beta5.

    The references to 3.0.14-beta that you see are commit messages from an old commit - those files have not changed since then which is why they display the old commit message.

  23. Docfxit
    Member
    Posted 1 year ago #

    Where did you download that version from?

    Thanks,

    Docfxit

  24. jnicol
    Member
    Posted 1 year ago #

    Download zip, at the right hand side of the Github page Daniel linked to.

  25. Docfxit
    Member
    Posted 1 year ago #

    Thank you very much for pointing me in the right direction to download the beta. That worked great.

    I'm getting errors during the backup with the beta version 3.1.3 beta 5
    The entire log can be seen at:
    http://pastebin.ws/9mhf0b

    The error is:
    WARNING: opendir(E:/Backup/BackupFolder/,E:/Backup/BackupFolder/): Access is denied. (code: 5)

    Since it just wrote the backup file:
    backwpup_9d7d81_2014-05-01_03-04-19.zip

    I don't understand why it can't read it.
    If the permissions aren't correct I'd like to know what they should be so I can fix it.
    Running on Win7 Pro sp1
    In IIS 7.5

    Thanks for a great plugin.

    Docfxit

  26. Daniel Hüsken
    Member
    Plugin Author

    Posted 1 year ago #

    When you Google for "opendir Access is denied. (code: 5)" you can find many about that problem.

  27. Docfxit
    Member
    Posted 1 year ago #

    Hi,

    Thanks for the reply.

    Would it be possible for you to add some code:
    get_current_user()

    And print it in the log so I can figure out what user needs permission?

    Thank you,

    Docfxit

  28. Daniel Hüsken
    Member
    Plugin Author

    Posted 1 year ago #

    If you got to BackWPup > Settings > Informatios ther the user will be displayed.

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