Title: Warning: Fatal error:
Last modified: August 22, 2016

---

# Warning: Fatal error:

 *  [sam_chowdhury12](https://wordpress.org/support/users/sam_chowdhury12/)
 * (@sam_chowdhury12)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/warning-fatal-error-3/)
 * Please HELP…
 * MY site is down.I can not access WordPress account, my site showing
 * **Warning:** require(/home/.sites/612/site2086/web/wp-includes/load.php): failed
   to open stream: No such file or directory in /home/.sites/612/site2086/web/wp-
   settings.php on line 21
 * **Fatal error:** require(): Failed opening required ‘/home/.sites/612/site2086/
   web/wp-includes/load.php’ (include_path=’.:/usr/share/pear’) in /home/.sites/
   612/site2086/web/wp-settings.php on line 21
 * I can access through FTP.

Viewing 1 replies (of 1 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/warning-fatal-error-3/#post-5735922)
 * try a few basic troubleshooting steps:
    – Flushing any caching plugins you might
   be running, as well as server and/or browser caches. – deactivating ALL plugins
   temporarily to see if this resolves the problem (plugin functions can interfere).
   If this works, re-activate them individually (one-by-one) to find the problematic
   plugin(s). When you can’t get into your admin dashboard, try deactivating via
   [FTP or SFTP ](http://codex.wordpress.org/FTP_Clients)or whatever file management
   application provided by your [hosting provider](https://codex.wordpress.org/Glossary#Hosting_provider)(
   cPanel…). Also remember to deactivate any plugins in the mu-plugins folder (If
   you have created such folder). The easiest way is to rename that folder to mu-
   plugins-old. – If that does not resolve the issue, try switching to the unedited
   default Twenty Fourteen theme for a moment using the WP dashboard to rule out
   any theme-specific issue (theme functions can interfere like plugins). When you
   don’t have access to your admin area, use [FTP or SFTP ](http://codex.wordpress.org/FTP_Clients)
   or whatever file management application your host provides. Navigate to /wp-content/
   themes/ and switch to the default theme by renaming your current theme’s folder
   by adding “-old” to the end of the folder name. Alternately, you can remove other
   themes except the default theme. That will force your site to use it. – If that
   does not resolve the issue, try [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   via [FTP or SFTP ](http://codex.wordpress.org/FTP_Clients)or whatever file management
   application your host provides. Sometimes, an apparently inactive plugin can 
   still cause problems. – If all the above steps do not resolve the issue, then
   try **MANUAL** updating. Download a fresh copy of the WordPress .zip file to 
   your computer, unzip it, and use that to copy up all files and folders EXCEPT
   the wp-config.php file and the /wp-content/ directory. You may need to delete
   the old copies of files & folder on your server before uploading the new ones.
   Read the [Manual Update ](http://codex.wordpress.org/Updating_WordPress#Manual_Update)
   directions first. – **If you haven’t already done, always backup everything (
   including your database) before doing any actions, just in case something really
   goes wrong.**

Viewing 1 replies (of 1 total)

The topic ‘Warning: Fatal error:’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 1 reply
 * 2 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/warning-fatal-error-3/#post-5735922)
 * Status: not resolved

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