Title: Warning Error and Text not generating
Last modified: December 2, 2021

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# Warning Error and Text not generating

 *  [dropshippinghelps](https://wordpress.org/support/users/dropshippinghelps/)
 * (@dropshippinghelps)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/)
 * Dear Plugin Author,
 * Your plugin was working well. But facing error since yesterday. The only image
   generating not text.
 * On my websites, you see images generated are old ones. [https://dropshippinghelps.com/](https://dropshippinghelps.com/)
   [https://vtalkinsurance.com/](https://vtalkinsurance.com/)
 * [https://snipboard.io/5HUfdC.jpg](https://snipboard.io/5HUfdC.jpg)
    [https://snipboard.io/eaMNpX.jpg](https://snipboard.io/eaMNpX.jpg)
 * Please help.

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Temyk](https://wordpress.org/support/users/webtemyk/)
 * (@webtemyk)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/#post-15124541)
 * Hello.
 * Have you uploaded your font? Try changing the font or downloading it again.
 *  Thread Starter [dropshippinghelps](https://wordpress.org/support/users/dropshippinghelps/)
 * (@dropshippinghelps)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/#post-15124997)
 * Tried changing font. But no luck.
 * Uninstalled and installed plugin in vtalkinsurance.com is like broken. Please
   see the image.
 * [https://snipboard.io/TYZiXv.jpg](https://snipboard.io/TYZiXv.jpg)
 * Please help.
 *  [Temyk](https://wordpress.org/support/users/webtemyk/)
 * (@webtemyk)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/#post-15125428)
 * Strange behavior. There should be no such problems.
 * Try refreshing the page CTRL+F5
 *  Thread Starter [dropshippinghelps](https://wordpress.org/support/users/dropshippinghelps/)
 * (@dropshippinghelps)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/#post-15127666)
 * Dear Artrem,
 * Please check this video. The plugin generates only image, not text.
 * [https://drive.google.com/file/d/1pKzb91gaVJQSAS-aPtMlYQ418sWmOsQX/view](https://drive.google.com/file/d/1pKzb91gaVJQSAS-aPtMlYQ418sWmOsQX/view)
 *  Thread Starter [dropshippinghelps](https://wordpress.org/support/users/dropshippinghelps/)
 * (@dropshippinghelps)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/#post-15128477)
 * Dear Plugin Author,
 * Thanks for the reply. But I do not have the license key. I am using the free 
   version.
 *  [Temyk](https://wordpress.org/support/users/webtemyk/)
 * (@webtemyk)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/#post-15128779)
 * Anyway, write to us through this form
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/#post-15129058)
 * [@webtemyk](https://wordpress.org/support/users/webtemyk/) In case this happens:
   While I know you have the best of intentions, it’s forum policy that you _not_
   ask users for admin or server access. Users on the forums aren’t your customers,
   they’re your open source collaborators, and requesting that kind of access can
   put you and them at high risk.
 * If they _are_ paying customers (such as people who bought a premium service/product
   from you) then by all means, direct them to your official customer support system.
   But in all other cases, you need to help them here on the forums.
 * Thankfully are other ways to get information you need:
    - Ask the user to install the [Health Check plugin](https://wordpress.org/support/plugin/health-check/)
      and get the data that way.
    - Ask for a link to the [http://pastebin.com/](http://pastebin.com/) or [https://gist.github.com](https://gist.github.com)
      log of the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://wordpress.org/support/article/debugging-in-wordpress/)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins, clear their cache and cookies and try again (the Health Check plugin
      can do this without impacting any site vistors).
    - Ask the user for the step-by-step directions on how they can reproduce the
      problem.
 * You get the idea.
 * We know volunteer support is not easy, and this guideline can feel needlessly
   restrictive. It’s actually there to protect you as much as end users. Should 
   their site be hacked or have any issues after you accessed it, you could be held
   legally liable for damages. In addition, it’s difficult for end users to know
   the difference between helpful developers and people with malicious intentions.
   Because of that, we rely on plugin developers and long-standing volunteers (like
   you) to help us and uphold this particular guideline.
 * When you help users _here_ and in public, you also help the next person with 
   the same problem. They’ll be able to read the debugging and solution and educate
   themselves. That’s how we get the next generation of developers.
 *  Thread Starter [dropshippinghelps](https://wordpress.org/support/users/dropshippinghelps/)
 * (@dropshippinghelps)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/#post-15131128)
 * Dear Artem,
 * Please help.
 * I am using it on 2 websites. My friend using it on 3 websites.
 * All 5 websites experiencing the same issue.
 * Can you please help us?

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Warning Error and Text not generating’ is closed to new replies.

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 * 8 replies
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 * Last reply from: [dropshippinghelps](https://wordpress.org/support/users/dropshippinghelps/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/warning-error-and-text-not-generating/#post-15131128)
 * Status: not resolved