Support » Fixing WordPress » Warning Error

  • Resolved Arrowyn


    I tried updating WordPress when the server timed out and kicked me out giving me the Under Maintenance warning. So I went through the instructions on manually updating. But now I get this error:

    Warning: require(/home/content/33/9665133/html/wp-includes/load.php) [function.require]: failed to open stream: No such file or directory in /home/content/33/9665133/html/wp-settings.php on line 21

    Fatal error: require() [function.require]: Failed opening required ‘/home/content/33/9665133/html/wp-includes/load.php’ (include_path=’.:/usr/local/php5_3/lib/php’) in /home/content/33/9665133/html/wp-settings.php on line 21

    Any ideas?


Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p


    Fatal error in the output may indicate either your theme doesn’t like 3.1.2, you have a plugin that doesn’t like 3.1.2, or you have an incomplete upgrade.

    Have you tried:
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicable, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – To rule out any theme-specific issue, try switching to the unedited default, core-bundled Theme (such as Twenty Twelve or Twenty Thirteen) for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    Always backup everything (including your database) before doing any actions, just in case.

    Hi Tara,

    Thanks so much. I did numbers 1, 2, and 3, without success, and then I tried re-doing the manual upgrade, which sort of worked. It seems that the server was acting up and timing out and some of the files didn’t get uploaded though it said they did.

    The site is visible from the front end now, but nwhen I try to go to wp-admin, it redirects me to /wp-admin/upgrade.php?_wp_http_referer=%2Fwp-admin%2F

    And when I try to access through the top admin nav, which shows that I’m logged in, it says 404 not found for any dashboard page I try to access.

    Any ideas?

    Moderator t-p


    have you spoken to your webhost about this?

    Aha. I realized that some of the wp-admin files may not have been updated even though Dreamweaver said they were. All sorted now! Thanks!

    Moderator t-p


    glad you got it sorted 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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