Support » Plugin: Popups, Welcome Bar, Optins and Lead Generation Plugin - Icegram » Warning don't buy add-ons from this company

  • Hey,

    The basic version of this plug-in is great, however don’t buy any add-ons from this company because you will never receive the order. I recently bought the exit redirect add-on and I have not receive my order yet. I have a dispute file with Paypal and maybe I will get my $29.00 back.

    Btw their customer support sucks!

Viewing 1 replies (of 1 total)
  • Plugin Author Icegram

    (@icegram)

    Hi Jason,

    Firstly let me apologize for the inconvenience caused to you.

    Looking into the issue, there was an ’email not matching’ error on the gateway’s end and thus, we did not get payment from Paypal and had to keep the order on hold. That’s the only reason we couldn’t dispatch you the add-on.

    As requested we’ve already refunded you the order yesterday itself. But we would really love to have you back, so let me know if you consider placing your order again. It would be great to get a chance to serve you better.

    BTW, thank you for the appreciation for our basic version. The add-ons are great too (do try). Hoping to have you onboard soon.

    Apologies and Regards,
    Andrea.
    Community Manager, Icegram.

Viewing 1 replies (of 1 total)
  • The topic ‘Warning don't buy add-ons from this company’ is closed to new replies.